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ECM SERVICE GUIDE

A Regal Brand

©2014 Regal-Beloit Corporation

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WA R N I N G

Working on the motor with power connected may 

result in electrical shock or other conditions that may 

cause personal injury, death or property damage. 

On models 2.0/ 2.3/ 2.5/ Eon/ X13/ 3.0 always 

disconnect the power from the HVAC system and 

wait at least 5 minutes before opening the motor, i.e. 

removing the two bolts from the motor control (end 

bell) and disconnecting the 3-pin plug to the motor. 

This is to allow the capacitors to dissipate for safety.

WA R N I N G

Always disconnect the power from the HVAC system before 

removing or replacing connectors, servicing the motor, 

removing the high voltage plug, and before reconnecting.

WA R N I N G

Disconnect AC power from the system and make 

sure the blower wheel or fan blade has come to a 

complete stop before servicing the motor.

WA R N I N G

Do not operate motor without blower wheel or fan 

blade attached. Such operation will cause the motor 

to oscillate up and down.

WA R N I N G

You must have the correct replacement module 

and/or motor from the manufacturer that is a direct 

replacement for the failed module and/or motor. 

USING THE WRONG MODULE AND/OR MOTOR 

VOIDS ALL PRODUCT WARRANTIES AND MAY 

PRODUCE UNEXPECTED RESULTS.

WA R N I N G

WA R N I N G

Genteq does not condone the repair of any individual 

components in the motor control or motor of their 

ECM products. This practice is unsafe and may cause 

personal injury, death, or property damage.

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TABLE OF CONTENTS

Using the ECM Service Guide

Motor Diagnostics & Replacement

ECM SERVICE GUIDE

About the Company

Start Here:

Using the ECM Service Guide

HVAC System Troubleshooting Basics

Tech Tips

Motor Identification Chart

1

3

4

6

7

10

26

37

50

53

Variable Speed Motors

Premium ECM Motor Diagnostics

X13 Motor

Standard ECM Motor Diagnostics

Evergreen Replacement Motors or Retrofit

Retrofit Motor Diagnostics

Outdoor Motors

Motor Identification Chart

Final Checks

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1

Introduction

The ECM Service Guide provided by Genteq

®

 

is a troubleshooting tool like no other. It covers 

over 20 years worth of OEM (Original Equipment 

Manufacturer) and aftermarket residential HVAC 

ECM motors including the Variable Speed indoor 

blower motor models 2.0, 2.3, Eon, and 3.0, 

Constant Torque indoor blower motor model 

X13, Constant Speed outdoor fan motor model 

142 and 142R, and the Constant Torque indoor 

blower motor Evergreen. Genteq motors have 

been used almost exclusively in OEM equipment 

including fossil fuel furnaces, electric air handlers, 

geothermal and package systems. Regardless 

of the manufacturer of the appliance, this 

guide will help troubleshoot the Genteq ECM 

motor driving it. It is our hope that this guide 

will provide a simple and accurate process for 

troubleshooting all of our motors. 

About the Company

In 1987 General Electric introduced ECM 

technology to the residential HVAC industry. 

This technology is predominantly used in variable 

speed indoor blower motors, constant speed 

induced draft motors and condensing fan motors. 

These innovative motors changed the industry by 

providing unmatched efficiency as well as comfort 

options not possible with PSC induction motors. 
In 2004 the Regal Beloit Corporation acquired 

General Electric’s Commercial and HVACR 

Motors and Capacitors businesses with the 

right to use the GE brand through 2009. These 

divisions were named GE ECM by Regal Beloit, 

GE Commercial Motors by Regal Beloit and GE 

Capacitors by Regal Beloit. 
In 2009, Regal Beloit  announced the rebranding 

of those GE branded businesses under the name 

Genteq, for markets that include residential and 

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2

commercial HVAC equipment and electrical 

applications that utilize capacitors. With this 

rebranding, the Genteq logo took the place 

of GE ECM, GE Commercial Motors and GE 

Capacitors logos on all branded products, 

sales and marketing materials, Web sites, 

communications documents, signage and other 

related items.
This rebranding reflects the company’s reputation 

for innovation and speaks to the future. We want 

to assure customers that this rebranding is an 

exciting, progressive step. Genteq continues 

providing unparalleled service and developing 

the progressive, innovative HVACR solutions for 

which this company has always been known. Even 

if you are not familiar with the name Regal Beloit, 

you are most likely familiar with one or more of 

the motor brands they own such as Marathon, 

Lincoln, Leeson and Fasco. Regal Beloit is 

a leading manufacturer of mechanical and 

electrical motion control and power generation 

products serving markets throughout the world. 

Regal Beloit is headquartered in Beloit, Wis., and 

has manufacturing, sales, and service facilities 

throughout the United States, Canada, Mexico, 

Europe and Asia.
Genteq will continue to create innovative, 

premium comfort and electrical components. 

Our proven reputation for high quality, 

highly reliable products and strong customer 

relationships make us the preferred brand 

throughout the industry. 
For more information on our company, Please 

visit our Web site at jointhegeneration.com. For 

technical information and training on our OEM 

products please visit theDealerToolbox.com. 

For information and training on Evergreen visit 

EvergreenDealer.com. And for information on 

homeowner benefits and tax rebates please 

visit genteqcomfort.com. 

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The purpose of this guide is to help you 

accurately and efficiently troubleshoot 

Genteq ECM-driven systems. For ease of 

troubleshooting and to avoid misdiagnosis, it is 

strongly recommended that each step of this 

guide be used in the following order: 

START HERE: 

Using the ECM Service Guide

Read this section before using 

Motor Diagnostics & Replacement

Using the ECM Service Guide

Begin with the “HVAC System

Troubleshooting Basics” section on the 

opposite page.

If the answer to the problem is not solved 

there, read all of the Tech Tips on page 6.

After reading all of the Tech Tips, go to the 

“Motor ID” section of this guide on page 7 to 

be sure you use the procedures for the  

correct motor.

 

After determining which motor you are 

working on from the “Motor ID” chart on 

page 7, go to the section in this guide for the 

motor model you are working on and follow 

the instructions listed there. 

1.

2.

3.

4.

3

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ST

AR
T HERE 

Before troubleshooting the ECM motor, check 
these system basics if applicable:

HVAC System 
Troubleshooting Basics

Confirm that the correct thermostat input 

and ONLY the correct input voltage is 

present at the interface or main control 

board on the furnace/air handler or outdoor 

unit. Loose or broken low-voltage wires are 

also potential problem areas and can cause 

intermittent problems.

   For the heating and/or cooling systems, 

use the manufacturers guide to confirm 

proper demands (heat or cool), especially 

on multi-stage systems. Use the “Sequence 

of Operation” charts and the “Thermostat 

Wiring Diagrams,” found in these guides to 

confirm proper wiring and operation.

When checking low-voltage connections, 

always use the C terminal on the board, 

never ground. 

Check the setting of the jumper pins 

or switches or menu selections on the 

manufacturer’s control board or system 

interface. Do not assume they are correct; 

use the manufacturer’s guide to select the 

proper airflow, delays, and profiles. 

Always 

disconnect the main power to the unit 

when making these adjustments, unless 

required for interface operation.

1.

2.

3.

4

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Check all terminal/plug connections both 

at the furnace/air-handler or outdoor unit 

control board and at the motor. 

Always 

disconnect power to the system before 

disconnecting and reconnecting plugs

Look for: 

   Loose plugs and/or loose pin connections 

in the plug.

   Burnt, bent or loose pins or seats. 

Confirm there are no limits, rollouts or 

safeties tripped. Also check for any fault 

codes present on the furnace/air-handler or 

outdoor unit control boards. 

   If fault codes are present, follow the 

manufacturer’s recommendations to resolve 

 the problem. 

If these checks do not solve the problem, or if 

a fault code reveals a motor problem, read the 

Tech Tips on page 6, and go to the “Motor ID” 

section on page 7 to identify the motor. Then 

go to the corresponding motor section in this 

guide for additional diagnostics.

4.

5.

6.

5

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TE

CH TIP

S

Tech Tips

Do not automatically assume the ECM motor 

has failed

. Follow this guide completely before 

replacing it.

When it is necessary to disconnect the power 

from the HVAC system, it is always good 

practice to 

verify that voltage has been 

disconnected 

with a voltmeter. 

A True- RMS meter is not needed to check high 

voltage or low voltage (communication voltage) 

to the motor.

Always pull on the connector and not the 

wires. 

Most connectors are also keyed. 

Reconnecting a connector the wrong way could 

damage the motor. 

When checking any plug connector, the meter 

leads are most likely larger than the terminals 

or socket. Using thin leads will prevent the 

terminals from being damaged by voltage 

checks. Thinner leads are also available in a 90º 

angle as needed. Go to 

thedealertoolbox.com 

for part numbers and ordering information if 

needed.

TECH TIP #1

TECH TIP #2

TECH TIP #3

TECH TIP #4

TECH TIP #5

6

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ECM X13

OEM Constant Torque Indoor Blower Motor

Evergreen Aftermarket Constant Torque Indoor Blower Motor

Identification

Sticker
Heat sink
Speed taps

All Evergreen Motors are aftermarket replacements

All Evergreen Motors are Painted Green

Evergreen CM, AH & EM

 have a missing 

wire upper plug

Evergreen IM 

has a white or yellow voltage jumper

All Evergreen Motors have a heat sink here

OEM Constant Speed Outdoor Fan Motor

Sha down application

rounded end of control up

Sha up application 

remote located control

Cover plate over 

open end of control

Umbilical cord from motor

shell to cover plate

ECM 142 Control

ECM 142   Control

R

Sha up application

rounded end of control up

Cover plate over open

end of control

Umbilical cord from motor

shell to cover plate

ECM 142

R

C L G N

1 2 3 4 5

7

Motor Identification Chart  

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MO
TOR 
ID

ECM 3.0

& Eon

ECM

2.3/2.5

2.3

      6

wires

2.5

      5

wires

Identification

Sticker

Heat sink
3.0 uses 4-pin

connector

Eon uses 16-pin 

connector

Identification

Sticker

2.3 

- 6 or more

wires in the
16-pin connector

2.5 

- 5 or less

wires in the
16-pin connector

Painted, steel

motor control

Unpainted,

cast aluminum

motor control

Square motor

control

NOTE: Early models do not

have indentification stickers.

NOTE: ECM

1.0, 2.0, 

2.3 & 2.5

motors are

no longer in

production

NOTE: See HVAC 

manufacturer’s service guide

for 1.0 motor diagnostics.

ECM 2.0

ECM 1.0

OEM Variable Speed Indoor Blower Motor

8

Motor Identification Chart  

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9

WA R N I N G

Working on the motor with power connected may 

result in electrical shock or other conditions that may 

cause personal injury, death or property damage. 

On models 2.0/ 2.3/ 2.5/ Eon/ 3.0 always disconnect 

the power from the HVAC system and wait at least 

5 minutes before opening the motor, i.e. removing 

the two bolts from the motor control (end bell) and 

disconnecting the 3-pin plug to the motor. This is to 

allow the capacitors to dissipate for safety.

WA R N I N G

Always disconnect the power from the HVAC system before 

removing or replacing connectors, servicing the motor, 

removing the high voltage plug, and before reconnecting.

WA R N I N G

Disconnect AC power from the system and make 

sure the blower wheel or fan blade has come to a 

complete stop before servicing the motor.

WA R N I N G

Do not operate motor without blower wheel or fan 

blade attached. Such operation will cause the motor 

to oscillate up and down.

WA R N I N G

You must have the correct replacement module and/

or motor from the HVAC unit manufacturer that 

is a direct replacement for the failed module and/

or motor. USING THE WRONG MODULE AND/OR 

MOTOR VOIDS ALL PRODUCT WARRANTIES AND 

MAY PRODUCE UNEXPECTED RESULTS.

WA R N I N G

WA R N I N G

Genteq does not condone the repair of any individual 

components in the motor control or motor of their 

ECM products. This practice is unsafe and may cause 

personal injury, death, or property damage.

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10

VARIABLE SPEED 

M

OTO

RS

11

15

16

19

24

Models 2.0 / 2.3 / 2.5 / Eon / 3.0 

Premium ECM Motor Diagnostics

TECINspect

TECINspect Usage Chart

Troubleshooting with the TECINspect

Module Replacement

ECM Control Module

ECM Motor Module

Variable Speed

Models 2.0 / 2.3 / 2.5 / Eon / 3.0

Premium ECM Motors

See the Motor ID Chart on page 8 if needed.

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It is normal for the motor to rock back and 

forth on start up. Do not replace the motor 

if this is the only symptom identified.

If the system is excessively noisy, does not 

appear to change speeds in response to a 

demand (Heat or Cool), or is having symptoms 

during the cycle such as a tripping limit or 

freezing coil, check the following:
   Wait for programmed delays to time out. If 

delays are too long, then reset them using the 

manufacturer’s charts. 
   Ensure the airflow settings are correct for 

the installed system using the manufacturer’s 

charts. Remember that the change in airflow 

between continuous-fan speed and low stages 

of operation may be very slight depending 

on the size of the system. If the system is 

operating normally in each stage, then there is 

no problem. 
   Remove the filter and check that all of the 

dampers, registers, and grills are open and 

free flowing. If removing the filter corrects 

the problem, clean or replace with a less 

restrictive filter. Also check and clean as 

needed the blower wheel, secondary heat 

exchanger (if applicable) and evaporator coil 

(if applicable).  

If this does not correct the problem then:

   Check the external static pressure. If it is  

higher than the manufacturer’s recommendations, 

correct the airflow restriction. 

Models 2.0 / 2.3 / 2.5 / Eon / 3.0 
Premium ECM Motor Diagnostics

IF THE MOTOR IS RUNNING

11

1.

2.

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If the motor does not shut off at the end of 

the cycle, check the delay times and wait for 

the delays to time out. Also, make sure that 

there is no call for “Continuous fan” on the 

“G” terminal. This motor may take a while to 

come to a complete stop with selected delays 

and the normal ramp down. 

If the 2.0 / 2.3 / Eon / 3.0 motor

 has 

proper high voltage and ground at the 5-pin 

connector, go to the “Troubleshooting with 

the TECINspect” section on page 16. If 

the 2.5 motor has proper high voltage and 

ground at the 5-pin connector, the equipment 

manufacturer’s checks, located in their service 

manuals, must be referenced. This guide 

cannot troubleshoot the communication 

to the 2.5 motor. The TECINspect is not 

designed for use on the 2.5 motor.

   Checking the high voltage on the 5-pin 

connector is outlined in step 1 on page 13.

12

3.

4.

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IF THE MOTOR IS NOT RUNNING

Check for proper high voltage and ground 

at the 5-pin connector at the motor. Correct 

any voltage issues before proceeding to the 

next step. These are dual voltage motors 

capable of operating in 120 or 240VAC 

systems. On 120VAC systems there should 

be a jumper between terminals 1 and 2 (see 

Figure 1). On 240VAC systems the jumper 

should be removed (see Figure 2). If a motor 

is operating at 240VAC with the jumper 

in place, the motor will be permanently 

damaged. Input voltage within plus or minus 

10% of the nominal 120VAC or 240VAC is 

acceptable.  

 

If the 2.0 / 2.3 / Eon / 3.0 motor has 

proper high voltage and ground at the 

5-pin connector, go to the “Troubleshooting 

with the TECINspect” section on page 16. 

If the 2.5 motor has proper high voltage 

and ground at the 5-pin connector, the 

equipment manufacturer’s checks, located in 

their service manuals, must be referenced. 

This guide cannot troubleshoot the 

communication to the 2.5 motor.  

The TECINspect is not designed for use on 

the 2.5 motor.

If further troubleshooting identifies a failed 

control module, go to “Replacing the ECM 

Control Module” section on page 24 of this 

guide for replacement steps. 

1.

2.

3.

13

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GROUND

120VAC

LINE 1

120VAC

LINE 2

GROUND

NEUTRAL

120VAC

LINE 1

Figure 1

Models 2.0 / 2.3 / 2.5 / Eon / 3.0

120VAC SYSTEM

Figure 2

240VAC SYSTEM

14

Always disconnect the power from the system before 

removing the high voltage plug, and before reconnecting.

WA R N I N G

Models 2.0 / 2.3 / 2.5 / Eon / 3.0

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15

TECINspect

 

USAGE CHART

TECMate XL

TECMate PRO

TECINspect

4 Switches

1 Switch

1 Switch

16-pin connector

1st Generation 

16-pin connector

2nd Generation

16-pin connector 
with supplied 16-4 
pin adapter

3rd Generation

16 & 4 pin 
connector harness

16&4 pin 
connector harness

No change from 
TECMate PRO 
3rd generation

Out of Production

Out of Production

Current Model

 

In 2013 the TECMate Pro service tool was rebranded to TECINspect.

TECINspect Service Tool Generational Growth

Applicable Motors 

2.0, 2.3, EON, 3.0

Model 3.0 
diagnostics require a 
16-4 pin adaptor

1 , 2

Model 3.0 
diagnostics may 
require a 16-4 pin 
adaptor

1

 

TECMate XL

TECMate PRO

TECINspect

TECINspect Application Chart

These service tools will properly diagnose applicable Genteq indoor 
blower motors in all HVAC OEM equipment.

The TECINspect service tools are not designed for use on Genteq 
models 1.0, 2.5, X13 or Evergreen. The TECINspect service tools are 
not designed for use on Genteq outdoor fan motors.

The 16-4 pin adapter can be ordered from thedealertoolbox.com

The TECMate XL may not accuratly troubleshoot Carrier/Bryant 2.0/2.3 models.

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Troubleshooting with the TECINspect 

(Models 2.0 / 2.3 / Eon / 3.0 only)

See Motor ID Chart on page 8, if needed.
See the Usage Chart on the opposite page for 

motors applicable to the TECINspect. 

The TECINspect is capable of identifying a 

motor control failure versus another HVAC 

system controller or wiring failures.

Connect the TECINspect to the 

communication plug on the motor

    

   On Models 2.0/2.3/Eon remove the 5-pin 

AC power connector first to make accessing 

the 16-pin communication connector locking 

tab easier. Remove the 16-pin connector 

from the motor, and connect the 16-pin 

connector from the TECINspect to the motor. 

Reconnect the 5-pin AC power connector.

    

   On Model 3.0 remove the 4-pin connector 

from the motor (do not remove the 5-pin 

ACpower connector). Connect the 4-pin 

connector from the TECINspect to the motor. 

Use the 16-4 pin adaptor (p15) with early model 

TECMate tools.

1.

(see below).

16

4-pin

16-pin

4-pin

16-pin

Disconnect AC power from the system and make 

sure the blower wheel has come to a complete stop 

before servicing the motor.

WA R N I N G

Do not operate motor without blower wheel 

attached. Such operation will cause the motor to 

oscillate up and down.

WA R N I N G

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ECM MOTOR

TECINspect

24VAC

Connect the two alligator clips from the 

TECINspect to a constant 24VAC

 (24VAC 

terminal and Common terminal) 

source 

such as the transformer low-voltage terminals 

or terminal strip on the manufacturer’s 

control board (see Figure 3 below). These 

connections are not polarity sensitive. 

Figure 3

NOTE: The high voltage 
5-Pin connector must be 
connected to the motor for 
TECINspect tests.

Place the TECINspect switch(es) in the 

OFF position.    

Reconnect the AC power to the system. The 

green LED light on the TECINspect should 

be on when connected properly to 24VAC. 

If the green LED light is not on, there is no 

power to the TECINspect or the TECINspect 

has failed. Do not continue until the green 

LED is on by correcting low voltage issue/

connections or replacing the TECINspect.

Refer to the table on the back of the 

TECINspect for operation guidelines.

 

Observe the motor for a minimum of 15 

seconds.

 

If using a TECMate XL on Models 

2.0/2.3/Eon,

 make sure to set the switches 

according to the instructions on the back for 

each demand test to eliminate misdiagnosing  

the problem.

2.

3.

4.

17

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If using a TECMate XL on Model 3.0

, the 

only switch necessary to test the motor is the 

furthest switch to the right (labeled BK/PWM 

on the XL or DH on the Troubleshooter).

When testing is finished, place the TECINspect 

switch(es) in the OFF position and wait for 

the motor to completely stop. (Based on the 

manufacturer’s program, the motor may not 

shut off immediately after a test; this is normal). 

   

If the motor operates using TECINspect, 

both the control module and the motor 

module are ok.

 The motor may operate at a 

reduced speed during the TECINspect test, this 

is normal. Turn off the power to the unit, remove 

the 16-pin or 4-pin communication harness 

from both the motor and the manufacturer’s 

control board. Perform a continuity check 

on each individual wire of the harness. Some 

manufacturers use a different style connector 

on the control board side of the harness. Follow 

the wires to be sure of checking the proper 

pins. Replace the communication harness if 

any wires fail the continuity check, if any of the 

pins are bent beyond rapair or damaged and 

check the system operation again. If the harness 

is good or a new harness does not solve the 

problem, troubleshoot the communication out 

of the manufacturer’s control board with their 

troubleshooting guide. Always troubleshoot the 

communication at the motor end of the harness.

   

If the motor does not operate with the 

TECINspect,

 confirm high voltage (pages 

13-14) is present before replacing the control 

module. Follow the next section on “Replacing 

the ECM Control Module” on page 19.

5.

18

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Before replacing the electronic-control module, 

you must test the motor module to ensure it 

is not also damaged. Installing a new control 

on a failed motor will result in no operation, 

improper operation and/or potential failure 

of the new control. Procedures for testing the 

motor module are included below.  

Replacing the 

ECM Control Module 

(Models 2.0/ 2.3/ 2.5/ Eon/ 3.0 Only)

Disconnect AC power from the HVAC system. 

Unplug the 16-pin or 4-pin communication 

connector and the 5-pin connector from the 

motor control. 

Remove the blower assembly from the HVAC 

system if needed. 

ONLY after the system AC power has been 

off for 5 minutes

, remove the two (2) hex-

head screws from the back of the control. 

Unplug the 3-pin connector from the inside 

of the control by squeezing the latch and 

gently pulling on the connector (see Figure 4 

on the next page). Now you’re ready to  

test the motor.

19

Disconnect AC power from the system and make 

sure the blower wheel has come to a complete 

stop before servicing the motor.

WA R N I N G

You must have the correct replacement module 

and/or motor from the manufacturer that is a direct 

replacement for the failed module and/or motor. 

USING THE WRONG MODULE AND/OR MOTOR 

VOIDS ALL PRODUCT WARRANTIES AND MAY 

PRODUCE UNEXPECTED RESULTS.

WA R N I N G

1.

2.

3.

4.

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MOTOR MODULE TESTS 

A. 

The Winding Test (see Figure 5) 

Set ohm meter to the highest possible setting 

and measure resistance between each of the 

three motor leads to the unpainted part of 

the end shield (or x-brace on model Eon & 

3.0). The motor passes the test if the meter 

indicates greater than 100k ohms.

MOTOR CONNECTOR

(3-PIN)

16-PIN & 5-PIN CONNECTORS

FROM

MOTOR

CIRCUIT

BOARD

HEX HEAD SCREWS

Push until latch

seats over ramp

Only remove

Hex Head Bolts

Figure 4

MOTOR CONNECTOR

(3-PIN)

WINDING 

TEST

MOTOR 

OK

 WHEN

100k ohm

Figure 5

20

X-BRACE

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B. 

The Phase-to-Phase Test 

(see Figure 6 below) 

Set ohm meter to lowest possible setting 

and measure the motor phase to phase 

resistance by checking these combinations 

of the 3-pin motor connector with an 

ohm meter:

Lead 1 to lead 2

Lead 1 to lead 3

Lead 2 to lead 3

For the purpose of this test, either end of the 

3-pin plug is lead 1. Resistance values should 

be less than 20 ohms and each of the three 

values should be the same (plus or minus 

10%). If the measured resistance is outside of 

these parameters, the motor fails the test.  

MOTOR CONNECTOR

(3-PIN)

PHASE - TO - PHASE 

TEST

MOTOR 

OK

 WHEN

20 ohm

(lead to lead)

Figure 6

21

C.

 If the motor passes both of these tests 

and the shaft spins freely when rotated 

by hand, 

then the motor is ok and only the 

control must be replaced. Continue with 

replacing the ECM control module in step 5. 

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D.

 If the motor fails either of these tests 

or does not spin freely when rotated by 

hand, 

replace the motor and control module 

following the guidelines on page 24. 

 

Insert the 3-pin connector back into the new 

control module. A slight click will be heard 

when inserted properly. This connector is 

keyed for proper connection.

Attach the new control module with the plug 

connections oriented down (see figure 7,  

page 23), insert the appropriate bolts and 

tighten. Due to model replacements, some 

motors may need to be rotated in their 

mount to orient the plug connectors properly.  

See below for model specific notes and/or 

follow any OEM instructions included with 

the new control.

   Model 2.0 & 2.3 - These models are no 

longer available and can only be replaced 

with an OEM Eon kit that includes a motor 

adapter ring (see below).

   Model Eon - This model can only be 

replaced with with an OEM Eon.

   Model 2.5 - This model is no longer in 

production. It can only be replaced with an 

OEM 3.0 kit that includes a 16-4 pin wiring 

adapter and a motor adapter ring.

5.

6.

22

16-4 Pin Adapter

Completed Assembly

Adapter Ring

Eon Control

Model 2.0 or 

2.3 Motor

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DRIP LOOP

DRIP LOOP

Connection Orientation

Between 4 and 8 o’clock

   Model 3.0 - This model can only be 

replaced with an OEM 3.0.

Reinstall the blower/motor assembly 

into the HVAC system by following the 

manufacturer’s guidelines. 

Plug the 16-pin or 4-pin communication 

connector and the 5-pin connector back 

into the motor. The connectors are keyed. 

Observe proper orientation. 

Be certain to form a drip loop so that water 

cannot enter the motor by draining down the 

cables (see Figure 7 below).

Go to the “Final Installation Checks” on  

pages  53-54.

Figure 7

7.

8.

9.

10.

23

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Replacing the 

ECM Motor and Control Modules 

(Models 2.0 / 2.3 / 2.5 / Eon / 3.0)

28

The most efficient way to install the motor is to 

have the control already attached.
   If the new motor and control are not already 

bolted together use the OEM instructions or 

steps 5 and 6 on page 22. 
Make sure the belly band mount is on the 

motor module only and is not covering any of 

the motor shell holes. Typically the belly band 

is located between the two sets of motor  

shell holes.
Before tightening down the belly band, rotate 

the motor until the connectors in the control

are facing down or at least between the 4 and 

8 o’clock position in the blower housing, as it 

will mount into the HVAC system (see figure 

7 page 23).
Center the blower wheel in the blower housing 

and tighten the blower wheel hub bolt on the

flat portion of the motor shaft.
Reinstall the blower/motor assembly into the 

HVAC system by following the  

manufacturer’s guidelines.
Plug the 16-pin or 4-pin communication 

connector and the 5-pin connector back into 

the motor. The connectors are keyed. Observe 

proper orientation.
Be certain to form a drip loop so that water 

cannot enter the motor by draining down the 

cables (see figure 7 page 23).
Go to the “Final Installation Checks” on 

pages 53-54.

24

1.

2.

3.

4.

5.

6.

7.

8.

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25

WA R N I N G

Working on the motor with power connected may 

result in electrical shock or other conditions that may 

cause personal injury, death or property damage. 

Always disconnect the power from the HVAC system before 

removing or replacing connectors, servicing the motor, 

removing the high voltage plug, and before reconnecting.

WA R N I N G

Disconnect AC power from the system and make 

sure the blower wheel has come to a complete stop 

before servicing the motor.

WA R N I N G

Do not operate motor without blower wheel 

attached. Such operation will cause the motor to 

oscillate up and down.

WA R N I N G

You must have the correct replacement motor from 

the manufacturer that is a direct replacement for 

the failed motor. USING THE WRONG MOTOR 

VOIDS ALL PRODUCT WARRANTIES AND MAY 

PRODUCE UNEXPECTED RESULTS.

WA R N I N G

Always disconnect the power from the HVAC 

system and wait at least 5 minutes before opening 

the motor, i.e. removing the two bolts from the 

motor control (end bell) and disconnecting the 3-pin 

plug to the motor. This is to allow the capacitors to 

dissipate for safety.

WA R N I N G

WA R N I N G

Genteq does not condone the repair of any individual 

components in the motor control or motor of their 

ECM products. This practice is unsafe and may cause 

personal injury, death, or property damage.

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X13 MO

TOR

Model X13 
Standard ECM Motor Diagnostics

See the Motor ID Chart on page 7 if needed.

It is normal for the motor to rock back and 

forth on start up. Do not replace the motor 

if this is the only problem identified.

If the system is excessively noisy, does 

not appear to change speeds in response 

to a demand (Heat or Cool), or is having 

symptoms during the cycle such as a tripping 

limit or freezing coil, check the following:

   Wait for programmed delays to time out. 

If delays are too long, reset them using the 

manufacturer’s charts. 

   Ensure the airflow settings are correct for 

the installed system using the manufacturer’s 

charts. If the system is operating normally in 

each mode, there is no problem. 

   Remove the filter and check that all of the 

dampers, registers, and grills are open and 

free flowing. If removing the filter corrects 

the problem, clean or replace with a less 

restrictive filter. Also check and clean as 

needed the blower wheel, secondary heat 

exchanger (if applicable) and evaporator coil 

(if applicable). 

If this does not correct the problem then:

   Check the external static pressure. 

If it is higher than the manufacturer’s 

recommendations, correct the airflow 

restriction. 

IF THE MOTOR IS RUNNING

26

1.

2.

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If the motor does not shut off at the end of 

the cycle, check the delay times and wait for 

the delays to time out. Also make sure that 

there is no call for “Continuous fan” on the “G” 

terminal. This motor may take a while to come 

to a complete stop with selected delays. 

If the above diagnostics do not solve the 

problem, confirm the voltage checks in 

the next section below, then continue 

diagnostics in the section, “Model X13 

Standard ECM Motor Communication 

Diagnostics.” The TECINspect is not 

designed for use on this motor.  

IF THE MOTOR IS NOT RUNNING

Check for proper high voltage and ground 

at the (L)(G)(N) connections at the motor 

(see Figure 8 on the next page). Correct any 

voltage issues before proceeding to the next 

step. The X13 motor is voltage specific. Only 

the correct voltage should be applied to the 

proper motor. Input voltage within plus or 

minus 10% of the nominal 115VAC, 230VAC, 

277VAC or 460VAC is acceptable.

Always disconnect the power from the system before 

removing the high voltage plug, and before reconnecting.

WA R N I N G

27

1.

3.

4.

The TECINspect is not needed for use 

on this motor. If the motor has proper 

high voltage and ground at the (L)(G)(N) 

connections, continue diagnostics in the next 

section, “Model X13 Standard ECM Motor 

Communication Diagnostics.”

2.

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115VAC MOTOR

NEUTRAL

GROUND

115VAC

LINE 1

C L G N

1 2 3 4 5

230VAC MOTOR

115VAC

LINE 1

115VAC

LINE 2

C L G N

1 2 3 4 5

GROUND

460VAC MOTOR

GROUND

277VAC

LINE 1

277VAC

LINE 2

C L G N

1 2 3 4 5

277VAC MOTOR

GROUND

277VAC

LINE 1

NEUTRAL

C L G N

1 2 3 4 5

Figure 8

28

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Model X13 

Standard ECM 

Motor Communication Diagnostics

Start with the manufacturer’s literature to 

confirm proper set-up, connections and 

voltage. It is not required that all terminals 

on the motor have a program. If the low-

voltage communication is applied to an 

unprogrammed terminal, the motor will not 

operate, which is normal. 

Initiate a demand from the thermostat and 

check the voltage between the common and 

the appropriate motor terminal 1- 5. Confirm 

the meter is set to the voltage identified 

from the manufacturer’s literature (see 

Figures 9 and 10 on the next page). 

   If the low voltage communication is 

not present, check the demand from the 

thermostat. Also check the output terminal 

and wire(s) from the manufacturer’s control 

board or relays to the motor.

   If the motor has proper high voltage as 

identified in the previous section, and proper 

low voltage to a programmed terminal, and 

is not operating, follow the next section on 

“Replacing the ECM Control Module” on 

page 31.

The X13 motor can be communicated through 

AC or DC low voltage. AC voltage is typically 

24VAC and DC voltage can be between 

9-23VDC (see Figures 9 and 10 on the next page). 

29

1.

2.

Figure 4

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30

AC

VOLTAGE

CONTROL

INPUTS

AC VOLTS

V

COM

24 VAC

C L G N

1 2 3 4 5

DC

VOLTAGE

CONTROL

INPUTS

DC VOLTS

V

COM

9-23 VAC

C L G N

1 2 3 4 5

Figure 9

Figure 10

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Before replacing the electronic-control module, 

you must test the motor module to ensure it 

is not also damaged. Installing a new control 

on a failed motor will result in no operation, 

improper operation and/or potential failure 

of the new control. Procedures for testing the 

motor module are included below.  

Replacing the 

ECM Control Module 

(Model X13)

Disconnect AC power from the HVAC 

system. Unplug all wires and/or connectors. 

Note tap position of all individual wires from 

the motor control. 

Remove the blower assembly from the HVAC 

system if needed. 

ONLY after the system AC power has been 

off for 5 minutes

, remove the two (2) hex-

head screws from the back of the control. 

Unplug the 3-pin connector from the inside 

of the control by squeezing the latch and 

gently pulling on the connector (see Figure 11 

on the next page). Now you’re ready to  

test the motor.

31

Disconnect AC power from the system and make 

sure the blower wheel has come to a complete 

stop before servicing the motor.

WA R N I N G

You must have the correct replacement module 

and/or motor from the manufacturer that is a direct 

replacement for the failed module and/or motor. 

USING THE WRONG MODULE AND/OR MOTOR 

VOIDS ALL PRODUCT WARRANTIES AND MAY 

PRODUCE UNEXPECTED RESULTS.

WA R N I N G

1.

2.

3.

4.

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MOTOR MODULE TESTS 

A. 

The Winding Test (see Figure 12) 

Set ohm meter to the highest possible setting 

and measure resistance between each of the 

three motor leads to the unpainted part of 

the x-brace. The motor passes the test if the 

meter indicates greater than 100k ohms.

MOTOR CONNECTOR

(3-PIN)

4-PIN & 5-PIN CONNECTORS

HEX HEAD SCREWS

FROM

MOTOR

CIRCUIT

BOARD

Push until latch

seats over ramp

Figure 11

MOTOR CONNECTOR

(3-PIN)

WINDING 

TEST

MOTOR 

OK

 WHEN

100k ohm

Figure 12

32

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B. 

The Phase-to-Phase Test 

(see Figure 13 below) 

Set ohm meter to lowest possible setting 

and measure the motor phase to phase 

resistance by checking these combinations 

of the 3-pin motor connector with an 

ohm meter:

Lead 1 to lead 2

Lead 1 to lead 3

Lead 2 to lead 3

For the purpose of this test, either end of the 

3-pin plug is lead 1. Resistance values should 

be less than 20 ohms and each of the three 

values should be the same (plus or minus 

10%). If the measured resistance is outside of 

these parameters, the motor fails the test.  

PHASE - TO - PHASE 

TEST

MOTOR CONNECTOR

(3-PIN)

MOTOR 

OK

 WHEN

20 ohm

(lead to lead)

Figure 13

33

C.

 If the motor passes both of these tests 

and the shaft spins freely when rotated 

by hand, 

then the motor is ok and only the 

control must be replaced. Continue with 

replacing the ECM control module in step 5. 

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D.

 If the motor fails either of these tests 

or does not spin freely when rotated by 

hand, 

replace the motor and control modules 

following the guidelines on page 36. 

 

Insert the 3-pin connector back into the new 

control module. A slight click will be heard 

when inserted properly. This connector is 

keyed for proper connection.

Attach the new control module with the plug 

connections oriented down (see figure 14,  

page 35), insert the appropriate bolts and 

tighten. 

Reinstall the blower/motor assembly into the 

HVAC system by following the manufacturer’s 

guidelines. 

Reconnect all wires and/or connectors. Make 

sure individual wires are connected to proper 

taps. 

Be certain to form a drip loop so that water 

cannot enter the motor by draining down the 

cables (see Figure 14 below).

Go to the “Final Installation Checks” on  

pages  53-54.

5.

6.

34

7.

8.

9.

10.

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ECM X13

2.75” BELLYBAND

KEEP OUT AREA

RECOMMENDED

BELLYBAND AREA

DO NOT

COVER VENTS

DRIP LOOP

DRIP LOOP

Connection Orientation

Between 4 and 8 o’clock

Figure 14

35

Figure 15

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Replacing the 

ECM Motor and Control Modules 

(Model X13)

The most efficient way to install the motor is to 

have the control already attached.

 If the new motor and control are not already 

bolted together use the OEM instructions or 

steps 5 and 6 on page 34. 
When replacing the X13 motor with a belly 

band for mounting, the band should not be 

located in the area identified in Figure 15.
Before tightening down the belly band, rotate 

the motor until the connectors in the control

are facing down or at least between the 4 and 

8 o’clock position in the blower housing, as it 

will mount into the HVAC system (see figure 

14 page 35).
Center the blower wheel in the blower housing 

and tighten the blower wheel hub bolt on the

flat portion of the motor shaft.
Reinstall the blower/motor assembly into the 

HVAC system by following the manufacturer’s

guidelines.

Reconnect all wires and/or connectors. 

Make sure individual wires are connected to 
proper taps.

Be certain to form a drip loop so that water 

cannot enter the motor by draining down the 

cables (see figure 14 page 35).
Go to the “Final Installation Checks” on 

pages 53-54.

36

1.

2.

3.

4.

5.

6.

7.

8.

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37

Introduction:

Evergreen is an ECM designed as an 
aftermarket replacement of existing PSC 
(Permanent Split Capacitor), direct drive, 
indoor blower motors for the purpose of 
increasing efficiency and comfort. For more 
information on this motor please visit www.
thedealertoolbox.com. There you will also find 
the complete installation manual, training 
videos and other valuable information. 

Evergreen motors are not approved to replace 
existing ECM Variable Speed or X13 motors
,

 

should not be used on twinned systems and 
should not be used on belt drive systems. 

There are two Evergreen Models. Please make sure 
to use the appropriate troubleshooting information. 
See the Motor ID chart on page 7 if needed.

Evergreen IM (page 38)

This motor is dual voltage 120-240VAC, 
reversible, multi-horsepower, and designed for 
all residential HVAC systems less than 5 ton of 
cooling and 150k BTUh of heating. 

Evergreen AH (page 45)

This motor is 208-230VAC only, non reversible, 
and designed for any air handler application 
including package systems that do not 
incorporate fossil fuel.

Evergreen 

Indoor Blower Motor Diagnostics

See the Motor ID Chart on page 7 if needed.

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Evergreen • IM Diagnostics

Note: Please read the introduction on page 37 

before using these diagnostics

IMPORTANT NOTE:  

There must be proper voltage at the 

High 

Voltage POWER and High Voltage SIGNAL 

connections for the motor to operate. Skipping 

any of the troubleshooting in this section 

could result in misdiagnosis of the motor and/

or HVAC system.

W A R N I N G

ALWAYS DISCONNECT MAIN HVAC SYSTEM 

POWER BEFORE DIS-CONNECTING OR  

RE-CONNECTING ANY WIRES OR 

CONNECTORS TO THE EVERGREEN MOTOR.

Check that the proper Line Voltage jumper 
is installed.

For 230VAC systems the yellow jumper 
should be installed. For 115VAC systems the 
white jumper should be installed. 

NOTE:

 

If 

the motor was powered with 230VAC while the 
white jumper was installed, the motor may be 
permanently damaged and need to be replaced.
 
Continue troubleshooting here after proper 
jumper is installed.

38

230VAC

115VAC

Yellow Jumper

White Jumper

IF THE MOTOR IS NOT RUNNING

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39

Confirm proper system line voltage is 
connected. Measure the voltage at the 

High 

Voltage POWER connections L1 (black) and L2 
(white). On 115VAC systems, Neutral should 
be connected to L2. The power connected to 
these taps should be continuous un-switched 
line voltage. 

This voltage alone will not operate 

the motor. If proper voltage is not present, 
troubleshoot the HVAC system. Continue 
troubleshooting here after proper voltage has 
been confirmed.

Confirm there is a 115VAC demand on 
any one or all of the 

High Voltage SIGNAL 

connections. The High Voltage SIGNAL 
connections of the motor should only be 
connected to the HVAC Systems 115VAC 
fan controls (fan relay or circuit 
board) connections. 

   On 230VAC systems, the voltage switched 
by the fan controls must be the same line 
voltage that is connected to the L1 High 
Voltage POWER connection.

   If 115VAC L1 and Neutral or 230VAC L1 
and L2 was powered to these connections, the 
motor may be permanently damaged and need 
to be replaced. 

If proper voltage is not present, troubleshoot 
the HVAC System. 

IF THE MOTOR IS NOT RUNNING 

(continued)

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40

IF THE MOTOR IS NOT RUNNING 

(continued)

Final Diagnosis – If there is a 115VAC demand 
on one or more of the High Voltage SIGNAL 
connections, the correct Line Voltage Jumper 
is installed, there is proper voltage on the High 
Voltage POWER connections and the motor is 
not operating, replace the motor.

Sequence of Operation

Low Voltage SIGNAL demand from the HVAC 

Systems thermostat connection alone will 
not operate the motor. The motor will turn 
on when it receives its 

High Voltage SIGNAL 

demand from the HVAC Systems fan controls 
(fan relay or circuit board) connections. The 
High Voltage POWER connections must be 
powered continuously from the proper line 
voltage. Constant fan operation does not 
require a Low Voltage SIGNAL demand. The 
special low constant fan speed will operate 
with a High Voltage SIGNAL demand alone. 

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41

IF THE MOTOR IS RUNNING

If the motor is running but there is an 
airflow issue causing improper performance, 
undesired comfort or HVAC System failure, 
check the following:

Confirm the proper HVAC System 24VAC 
thermostat demand is connected to a 

Low 

Voltage SIGNAL (speed) tap. Any voltage above 
30VAC could permanently damage the motor. 
This voltage alone will not operate the motor 
(See the Sequence of Operation section on 
page 40). Confirm there is proper 24VAC 
between the selected Low Voltage SIGNAL 
(speed) tap and the BLUE Common tap on the 
motor. (see schematic on page 40) If more or 
less airflow is required, change this connection 
to a higher or lower speed tap. If the highest or 
lowest speed tap does not achieve the required 
airflow, the horse power (Hp) selection may 
need to be adjusted. If proper 24VAC is not 
present, troubleshoot the HVAC System. 
Continue troubleshooting here if this does not 
solve the problem.  

CAUTION:  

Adjusting the Horse Power (Hp) selection will 
change the airflow value of all Low Voltage 
SIGNAL (speed) taps. If the Hp selection is 
changed, airflow in all demands will need to be 
checked and adjusted as needed.

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42

IF THE MOTOR IS RUNNING 

(continued)

To achieve the proper horse power (Hp) the 
High Voltage SIGNAL connections must be 
connected to the HVAC Systems fan controls 
according to the diagrams on page 43. When 
the motor was installed it should have been 
configured to match the Hp of the replaced 
motor. To increase or decrease the Hp 
selection, see the chart below. 

 

HV1 & HV2 = 1/2 - 1/3 Hp operation

1/2 Hp Motor 

HV1  

= 1/3 - 1/4 Hp operation

 

HV2  

= 1/4 - 1/5 Hp operation

 

HV1 & HV2 = 3/4 Hp operation

1 Hp Motor 

HV1 

= 3/4 – 1/2 Hp operation

 

HV2  

= 1/2 Hp operation

 

If the highest or lowest Hp setting does not 
achieve the required airflow, the motor size 
may be incorrect. This motor is designed to 
replace multiple motors based on Hp and 
system sizing. If the sizing of the motor is in 
question, see the selection chart below. 

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 The 

High Voltage SIGNAL connections are 

connected together with all the 115VAC fan 
outputs from the HVAC Systems controls to 
communicate to the motor when to turn on 
and at what horse power to operate at.

43

IF THE MOTOR IS RUNNING 

(continued)

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44

Airflow restrictions can be caused by any one 
or more of the following:

Dirty filters

Dirty blower wheel, secondary heat 
exchanger and/or evaporator

Too many registers, grilles and/or  
balancing dampers are closed.

Dirty, damaged, or poorly constructed 
ductwork.

All of these issues can be solved by visual 
inspection and cleaning. If this does not solve 
the problem check the Total External Static 
Pressure (TESP). If the TESP is above .8, 
there is an issue with the ductwork or filter 
sizing that must be corrected. After correcting 
one or more airflow restrictions, it may be 
necessary to adjust the speed selection and/or 
horse power selection. 
 
 
If the diagnostics provided here do not solve 
your problem, please go to 

thedealertoolbox.com

 and download 

the full installation manual for further support. 

Technical Support is also available on the 

Evergreen Hotline at 1-866-503-8566.

IF THE MOTOR IS RUNNING 

(continued)


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45

Evergreen • AH Diagnostics

Note: Please read the introduction on page 37 

before using these diagnostics

W A R N I N G

ALWAYS DISCONNECT MAIN HVAC SYSTEM 

POWER BEFORE DIS-CONNECTING OR  

RE-CONNECTING ANY WIRES OR 

CONNECTORS TO THE EVERGREEN MOTOR.

Evergreen • AH Selection Data

Check the HVAC systems existing PSC motor 
horse power (Hp) and tonnage of the outdoor 
unit to determine the Evergreen sizing. If only 
one checkmark falls in each Evergreen sizing 
use the larger motor.

1/6 - 1/2 Hp 

IMPORTANT NOTE:  

There must be proper voltage at the 

High 

Voltage POWER and the Low Voltage (Speed 
Tap)
 connections for the motor to operate. 
Skipping any of the troubleshooting in this 
section could result in misdiagnosis of the 
motor and/or HVAC system. 

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IF THE MOTOR IS NOT RUNNING

Step 1.

 Confirm 208-240 VAC between the 

two black leads of the motor.
 
 
 
 
 
 

If there is not proper voltage at these leads, 
correct the problem before the motor. If the 
motor still does not operate after this step has 
been corrected, go to 

Step 2.

If there is proper voltage at these leads,  
go to 

Step 2.

Step 2.

 Confirm 24 VAC between any one of 

the speed taps (Green, Orange, Brown, White 
or Yellow) and the Blue lead (24 VAC common 
connection)

If there is not proper voltage at one or all of 
these leads during proper system demand, 
correct the problem before the motor. The 
motor should operate with 24 VAC supplied 
to any of its speed taps, with proper 24 VAC 
common supplied to the blue lead of the 
motor. If the motor still does not operate 
after this has been corrected, replace the 
motor.

46

YEL 

                 

  HIGH

BRN 

              

MED -LOW

ORN 

                 

 LOW

GRN 

               

CONST FAN

 

BLU 

               

24V COM

WHT 

      

 

       

 MED

 

-HI

To thermos tat 

connections

24 V AC  O NL Y

GRN  w / Y EL

BLK

BLK

L 1

L 2

G round

208 - 240 V AC

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Symptom:

47

IF THE MOTOR IS RUNNING

If the motor is running but there is an airflow 
issue causing improper performance, 
undesired comfort or HVAC System failure, 
check the following:

Step 1.

 Check all of the airside components 

such as registers, diffusers, grilles, filters, 
blower wheel, and indoor coil for dirt or other 
restrictions. Check filter sizing, especially 
aftermarket filters.

Clean any dirt or debris on the airside 
components. Open and clear all registers, 
diffusers and grilles. Replace filters with 
proper size according to manufacturer specs. 
Aftermarket filters may need to be larger than 
the original specs. If this does not correct the 
problem go to step 2.

Step 2.

 Confirm that the proper speed tap has 

been selected for the proper demand by checking 
the airflow using one of the methods covered in 
the “Airflow Tests” section of the Evergreen  
AH manual. This manual can be downloaded 
from thedealertoolbox.com.

If the airflow needs to be increased or 
decreased, select the speed tap that produces 
the proper airflow for the system tonnage.

YEL 

                 

  HIGH

BRN 

              

MED -LOW

ORN 

                 

 LOW

GRN 

               

CONST FAN

 

BLU 

               

24V COM

WHT 

      

 

       

 MED

 

-HI

To thermos tat 

connections

24 V AC  O NL Y

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48

IF THE MOTOR IS RUNNING 

 

(continued)

If the LOW speed is too much airflow or HIGH 
speed is not enough airflow, check the motor 
sizing using the selection chart on page 45. 
Install the correct size motor if needed and 
repeat step 2. 

(See note below first) If this 

does not correct the problem go to Step 3.

NOTE: 

Do not oversize the motor to correct airflow 
problems. If the motor installed matches the 
motor selection chart recommendation, select 
the speed that produces the best possible 
airflow and proceed to Step 3.

Step 3.

 Check the system’s Total External 

Static Pressure (Total ESP).

If the total ESP is higher than the system 
manufacturer recommends, the problem is 
most likely a restricted or undersized duct 
system. Correct the duct issues.

If the Total ESP is lower than the system 
manufacturer recommends, the problem 
is most likely a disconnected or improper 
opening in the duct system. Correct the  
duct issues.

If the diagnostics provided here do not solve 
your problem, please go to 

thedealertoolbox.com

 and download 

the full installation manual for further support. 

Technical Support is also available on the 

Evergreen Hotline at 1-866-503-8566.

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29

49

WA R N I N G

Working on the motor with power connected may 

result in electrical shock or other conditions that may 

cause personal injury, death or property damage. 

Always disconnect the power from the HVAC system before 

removing or replacing connectors, servicing the motor, 

removing the high voltage plug, and before reconnecting.

WA R N I N G

Disconnect AC power from the system and make 

sure the fan blade has come to a complete stop 

before servicing the motor.

WA R N I N G

Do not operate motor without fan blade attached. 

Such operation will cause the motor to oscillate 

up and down.

WA R N I N G

You must have the correct replacement motor from 

the manufacturer that is a direct replacement for 

the failed motor.  

USING THE WRONG MOTOR VOIDS ALL 

PRODUCT WARRANTIES AND MAY PRODUCE 

UNEXPECTED RESULTS.

WA R N I N G

WA R N I N G

Genteq does not condone the repair of any individual 

components in the motor control or motor of their 

ECM products. This practice is unsafe and may cause 

personal injury, death, or property damage.

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OUTDOOR   

  M
OTO

R

It is normal for the motor to rock back and 

forth on start up. Do not replace the motor if 

this is the only symptom identified.
If the system is working properly but the 

motor appears to run slower than it should, 

the motor is good. High efficiency systems, 

especially those with optimized fan blades, 

will run the motor slower to decrease noise.
If the system is noisy, freezing up, running 

a high head pressure, tripping the high 

pressure switch or the compressor overload, 

check the following:
   Clean the condensing coil and any 

shrouds thoroughly including in between 

two pass coils (this may require some unit 

disassembly) following the manufacturer’s 

recommendations. This motor will not 

compensate for lack of airflow through 

dirty coils.
   Confirm all fan blades are shaped the 

same, in good condition and not rubbing 

on the shroud. Also confirm the fan blade 

hub bolt is secure on the motor shaft. Also 

confirm the motor is secure in its mount and 

the mount legs are secure to the unit.
   Use the next section “If the motor is not 

running” for voltage checks to determine if 

the motor is getting the proper inputs.
If the motor does not appear to be running 

at the proper speed or does not shut off, 

refer to the next section for voltage checks 

to determine if the motor is getting the 

proper inputs.

1.

2.

3.

4.

Models 142 and 142R ECM 

Outdoor Fan Motor Diagnostics 

 

See the Motor ID chart on page 7 if needed.

IF THE MOTOR IS RUNNING

50

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Check for proper high voltage and ground. 

Using the OEM schematics, locate the L1, 

L2, and Ground connections and confirm 

voltage is 208-230   10%. Correct any voltage 

issues, worn or broken connections.

This motor is energized and de-energized 

with communication inputs. Model variations 

include Single Speed 24VAC communication, 

Multi-speed 24VAC communication and 

Single or Multi-speed PWM communication. 

See example figures on p52. Using the OEM 

schematic, identify the communication type 

and check for proper voltage. PWM taps are 

diagnosed with DC voltage specified by the 

HVAC unit OEM.

 

If the motor IS NOT receiving any 

communication,

 troubleshoot the 

communication issue using the manufacturer’s 

troubleshooting guides. The control board in 

the outdoor unit will need the proper demand 

call (low voltage or communication) from 

the indoor controls to provide the proper 

communication to the motor. Confirm these 

demand(s) are there before checking the 

communication to the motor.

 

If the motor IS receiving proper 

communication

 (and proper high voltage 

power) and is not running, proceed to the 

next section on Motor Replacement. 

1.

2.

IF THE MOTOR IS NOT RUNNING

This motor uses a 5 or 6 wire harness with wire 

colors specified by the OEM. Therefore the 

OEM schematic for the particular unit you are 

working on will be necessary to identify motor 

connections on the system controls.

51

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Replacing the Motor

This motor is replaced in one piece. The control 

cannot be replaced separately from the motor. 

Even if the control is remotely located, the 

replacement part will be a new control with 

harness and new motor.

You must have the correct replacement 

motor from the manufacturer that is a direct 

replacement for the failed motor. USING THE 

WRONG MOTOR VOIDS ALL PRODUCT 

WARRANTIES AND MAY PRODUCE 

UNEXPECTED RESULTS.

Always mount the replacement motor and 

control (if mounted separately) according to the 

manufacturer’s specifications using all required 

hardware to reduce vibration. Make sure all 

wires are free of the fan blade and not pinched 

in mountings or cabinet through points.

52

OEM

CONTROL

L1 (115VAC)

L2 (115VAC)

Ground

Speed Tap (24VAC)

Common (24VAC)

OEM

CONTROL

OEM

CONTROL

24VAC Communicated 

Single Speed Models 

142 & 142

R

24VAC Communicated 

Multi-Speed Models 

142 & 142

R

PWM Communicated 

Models 142 & 142

R

L1 (115VAC)

L2 (115VAC)

Ground

Speed Tap(24VAC)
Speed Tap(24VAC)

Common (24VAC)

L1 (115VAC)

L2 (115VAC)

Ground

PWM (VDC)
PWM (VDC)

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Indoor Motor

Final Installation Checks

Check all wiring and connections, 

especially those removed while servicing.

Clear all condensate drain and traps.

Check and plug leaks in return ducts and 

equipment cabinet. 

Verify that the system is running quietly 

and smoothly, producing proper air flow in 

all modes (heating, cooling, and continuous 

fan) and all stages (if applicable).

Return all thermostat settings to the 

customer’s preference.

If any evidence of moisture, then correct 

the issue. 

If the area is subject to high amounts of 

lightning strikes, then use of additional 

transient protection may be helpful.

53

Ensure the system is set up as follows:

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FINAL 

  CHE

CK
S

Good Practices: 

Outdoor Motor

Final Installation Checks

54

Before energizing the HVAC system, 

confirm the fan blade is free of all 

obstructions, including the system shroud 

and compressor.

Check all wiring and connections, 

especially those removed while servicing.

Verify the system is running quietly and 

smoothing in all modes and stages if 

applicable.

Check the refrigerant level only after 

confirming proper indoor airflow as well.

Bent coil fins restrict airflow; correct if 

possible without damaging the coil or  

other fins.

Return all thermostat settings to the 

customer’s preference.

Finish all service calls by checking all 

safeties, and perform a visual inspection of 

the overall job to prevent call-backs.

Check the level of Carbon Monoxide (CO) 

in the vent(s) and living spaces of all homes 

with fossil-fuel appliances.

Recommend annual maintenance.

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1946 WEST COOK ROAD 

:

 FORT WAYNE, IN 46818

ph  : 

260 416 5400   

fx :

 260 416 5499

GTQ-8001 Version 3.0

©2014 

Regal-Beloit Corporation

thedealertoolbox.com

Visit

to learn more

A Regal Brand

©2014 Regal-Beloit Corporation

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