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IBS Electronics, Inc

QUALITY SYSTEM MANUAL

Prepared by:

Shawn Mouzoon

Approved by:

Shawn Mouzoon

Page:

1 of 3

Title:

Table of Contents

Effective date:

8/15/09

Revision number:

7.0

Section :

Section

Number

Title ISO

9001:2008

Reference

Revision Date

Table of Content and Cross-reference

Quality Management System

1.0, 4.1, 5.3, and 5.4.1

C Planning

5.4.2

D Management

Responsibility

5.1, 5.2, and 5.5.3

E Organizational

Responsibilities

5.5.1 and 5.5.2

Management Review

5.6 all

Documentation Requirements

4.2 all

Resource Management

6 all

I Product

Realization

7.1

Customer Related Processes

7.2 all

Design and Development

7.3 all

L Purchasing

7.4

all

Production and Service Provision

7.5 all

Control of Monitoring and Measuring Devices

7.6

Measurement, Analysis and Improvement

8.1

Monitoring and Measurement

8.2 all

Control of Nonconforming Product

8.3

Analysis of Data

8.4

S Improvement

8.5

all

Glossary (Terms & Definitions)

Record of Revision

7.0

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Ref Documents

Effective date:

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Section :

Reference Documents:

ISO 10005:2005

Quality management - Guidelines for quality plans

ISO 9001:2008

Quality management systems-Requirements

ISO 9000-2008

Quality management systems-Fundamentals and vocabulary

ISO 9004-2008

Quality Management systems-Guidelines for performance
improvements

ISO 10011

Guidelines for Auditing Quality Systems

ISO10013

Guidelines for developing quality manuals

ISO9004-2008

Quality management systems-Guidelines for performance
improvements

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IBS Information

Effective date:

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7.0

Section :

IBS Electronics, Inc. Information

IBS Electronics, Inc. established in 1980, is a growing electronic components
distributor serving OEM customers, contract manufacturing and brokers that inquire

tailored inventory ,
industrial,
commercial,
mil-specs and aerospace components,
fast order processing, competitive pricing,
same day shipping,
technical and cross reference support,
just-in-time program,
value added services,
and total support.

This quality policy manual is issued and controlled by IBS management. The policies
defined in this manual is designed to meet the ISO 9001-2008 requirements.

Signed at Santa Ana, California

Signature in File: _________In File____________________ Date:8/15/09
GM,

CEO,

President

Signature in File: _________In File____________________ Date:8/15/09
Operation

Manager

Signature in File: _________In File____________________ Date:8/15/09
Quality

Manager,

Quality

Rep.

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QUALITY SYSTEM MANUAL

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Quality Management

System

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IBS Electronics

operations.

1.0

PURPOSE

1.1 This section is to specify

IBS

's requirements for a Quality Management

System (QMS) in order to demonstrate its ability to consistently provide

product

that meets

customer

requirements, and aims to enhance customer

satisfaction.

•

IBS excludes element 7.3, Design and development,

because IBS does not perform the activities.

•

IBS excludes element 7.5.4, customer supplied properly,

because IBS does not perform the activities.

•

IBS

excludes

element 7.5.2, Validation of processes for

production and service provision, because IBS does not
perform the activities.

2.0

REFERENCE DOCUMENTS

2.1

ISO 9001:2008 Clause 1.0, 4.1, 5.3, 5.4.1

2.2

Quality System Procedure – 1.2 Quality System Procedure

2.3

Quality System Procedure – 2.7 Standard Procedure Format

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0 QMS

REQUIREMENTS

4.1 Scope

4.1.1 IBS Electronics operates a quality system to meet the requirements of
ISO 9001-2008. The quality system is described in this manual and all
employees are to follow the elements of its content.

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operations.

4.1.2 The mission statement of IBS Electronics is:

TO BE THE RECOGNIZED COMPONENT

DISTRIBUTOR SPECIALIST IN DOMESTIC AND

OVERSEAS TO ACHIEVE CUSTOMER

SATISFACTION

The purpose of this manual is to provide:

1. A coordinated and systematic approach to quality throughout IBS
Electronics.

2. Guidance for the planning of all activities related to quality.

3. Guidance for IBS employees in defining their roles in quality.

4. An overview of IBS quality system for customers and suppliers.

4.2

Quality Management System - General

(4.1)

4.2.1 IBS has established, documented and implemented a Quality
Management System and continually improves its effectiveness in accordance
with the requirements of the ISO 9001-2008 Standards. IBS has:

a) identified the processes needed for its QMS and their application
throughout the company.

b) determined the sequences and interaction of these processes.

c) determined the criteria and methods needed to ensure that both the
operation and control of these processes are effective.

d) ensured the availability of resources per section H, and information
necessary to support the operation and monitoring of these processes.

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e) established criteria and means to effectively operate, monitor,
measure, analyze and control the processes including improvement of
quality management system effectiveness and improvement of these
processes per section R and S.

f) implemented actions necessary to achieve planned results and
continued improvements of these processes.

4.2.2 IBS does identify, outsource and ensure drop shipment process affecting
product with these requirements. Should any other process be outsourced IBS
will identify them and ensure control over such processes.

4.2.3 The following Key Processes have been identified and documented:

a) Sourcing and Quoting
b) Sales and Purchase Order
c) Order Processing
d) Sales and Purchasing Management
e) Quality Assurance Management
f) Human Resource Management
g) Financial Management

The interrelationship sequences and interactions are described on enclosed
diagram and detailed in section H. Supporting documentation and records are
developed as required.

4.2.4 The diagram on next page shows interaction of processes for IBS
Electronics:

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Customer

Request

Process

Source &

Quote Material

Process

Review Order

Process SO &

Process
Receive
Material

Process

Inspect &

Package

Material

Process Ship

Order

Customer Inquiry or Response

Customer

Sales Associate manages Customer Account

Sales and

Purchasing

Management

Quality

Assurance

Management

Human

Resources

Management

Financial

Management

Sourcing & Quoting

Management and Support Processes

Sales and Purchase Order

Order Processing

Process Map Diagram

Operation Management

4.3

Quality Policy (5.3)

4.3.1 The following quality policy, established by the management of IBS, has
been presented to all employees to be part of their orientation for Quality
System.

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operations.

IBS Electronics’ quality

policy is committed to provide

quality parts and services

that satisfy our customers’
expectations on time, every

time.

4.3.2 This policy is accomplished through educating all employees who are
parts of one IBS team on:

1.0 Total Customer Satisfaction
2.0 Commitment to Continual Improvement of the
effectiveness of quality management system. (5.3b)

3.0 All Employees Participation

4.4.

Quality Policy Implementation

4.4.1 This quality manual documents IBS quality system. It defines the
organizational structure, quality responsibilities and practices used to
implement quality related activities.

4.4.2 The quality system interacts with all employees from sales through final
inspection and customer support. It encourages continual improvement of
processes. Customer 's requirements are an integral part of quality system.

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operations.

4.5

Quality Objectives (5.4.1)

4.5.1 Objective evidences are documented records and all actions performed
daily by IBS employees’s work-related to the IBS quality system. These are
satisfactory proof of the established quality system. The overall quality
objectives are as follows:

•

continual

improvement of quality system

•

customer

satisfaction

•

maintain ISO 9001:2008 program

•

conforming to customer’s requirements

•

record of on time delivery

4.5.2 Measurement objectives

•

measurement of effectiveness of improvements by gathering and

analyzing internal audit report and audit data

•

measurement of customer satisfaction by gathering and analyzing

customer survey response data.

•

measurement of on time delivery by gathering and analyzing sales

performance and delivery history data.

•

measurement of meeting customer’s requirement by gathering and

analyzing customer returns and customer repeat business data

5.0 RESPONSIBILITIES

5.1

It is the responsibility of top management to ensure that the quality

policy is implemented and understood by all of IBS Electronics’ employees.

6.0 RECORDS

6.1 Records of Quality Objectives are a part of Management Review
process.

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Planning

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1.0 PURPOSE

1.1 This section establishes the planning of IBS Electronics, Inc.’ s QMS and
quality objectives.

2.0 REFERENCE

DOCUMENTS

2.4

ISO 9001:2008 Clause 5.4.2

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0

QUALITY MANAGEMENT SYSTEM REQUIREMENTS

4.1

Quality Management System Planning (5.4.2)

4.1.1 The sales, finance and operation managements define the requirements
and the quality representative documents the procedures.

4.2 Plan

Summary

4.2.1 IBS Electronics operates a quality system to meet the requirements of
ISO 9001-2008. The quality system is described in this manual and all
employees are to follow the elements of its content. Planning is accomplished
during management review and other management meetings. Four primary
groups shapes IBS quality system: Sales, Operation, Finance and Quality as
described in section E.

5.0 RESPONSIBILITIES

5.1 The Quality policy, established by management of IBS Electronics, has
been presented to all employees to be part of their orientation for quality
system.

6.0 RECORDS

6.1 The Records for QMS planning are maintained through documented
evidence.

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Management

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operations.

1.0 PURPOSE

1.1 This section establishes top management’s responsibilities with regard to
the continual improvement of IBS’ Quality Management System and the
enhancement of customer satisfaction.

2.0 REFERENCE

DOCUMENTS

2.1

ISO 9001:2008 Clauses 5.1, 5.2 and 5.5.3

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0 QMS

REQUIREMENTS

4.1

Management Commitment (5.1)

4.1.1 IBS management provides evidences of commitment to the QMS, and to
continual improvement of the effectiveness of the QMS, by

•

communicating to all employees the importance of meeting customer

requirements.

•

establishing the quality policy, and ensuring that this policy is

understood by all employees.

•

ensuring that the quality objectives are established.

•

conducting management reviews

•

ensuring the availability of resources

4.2

Customer Focus (5.2)

4.2.1 IBS management ensures that customer requirements are met.
Customer requirements are identified in section J, para 4.1, 4.2 and 4.3 and
customer satisfaction is covered in section P, para 4.1.

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operations.

4.3

Internal Communication (5.5.3)

4.3.1 IBS management provides evidence of commitment to the QMS, and to
continual improvement of the effectiveness of the QMS. IBS management
ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the QMS

4.3.2 This task is accomplished by IBS newsletter published monthly or
quarterly, scheduled top management meeting and by e-mails and
correspondences from management to employees. Daily morning
sales/purchasing meeting are also part of internal communication.

5.0 RESPONSIBILITIES

5.1 IBS management is responsible to ensure customer focus and internal
communication is implemented.

6.0 RECORDS

6.1 The quality records are documented within this QMS.

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Organization

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1.0 PURPOSE

1.1 This section defines the responsibilities and authorities of IBS personnel
for implementing and maintaining the Quality Management System (QMS).

2.0 REFERENCE

DOCUMENTS

2.1

ISO 9001:2008 Clauses 5.5.1 and 5.5.2

2.2

Quality System Procedure – 1.3 Organization Responsibility

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0 QMS

REQUIREMENTS

4.1

Responsibility and Authority (5.5.1)

4.1.1 The responsibility, authority and interrelation of employees who
manage, perform and verify quality is shown on the IBS chart in this section
(see also IBS organization chart).

General Manager

Sales

System Operation

Finance

Quality

4.1.2 For purposes of this section IBS is composed of primary special groups:
Sales, Finance, Operation and Quality. The responsibilities of all areas as
follows:

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operations.

•

sales:: domestic and international sales, post sales customers
maintenance.

•

finance (accounting): general book keeping , ledgers and internal audits

•

system operation: purchasing, receiving, storage and shipping of the
parts.

•

quality: quality records, audits, corrective actions and inspection

4.1.3 IBS leadership has committed to providing adequate resources. and
personnel sufficient to obtain the quality program goals. Audit group is the
vehicle for verifying the success of the quality system. Audit group consists of
quality rep and internal auditor.

4.2

Management Representative (5.5.2)

4.2.1 The Quality Representative (Management Representative) is responsible
to the General Manager for leading, monitoring and auditing all quality related
activities and for reporting on all quality matters.

4.3

Quality Assurance Manager

4.3.1 The Quality Assurance Manager is a management representative for ISO
9001-2008. Quality Management System. The responsibilities are described in
paragraph 4.2 and 5.0.

5.0 RESPONSIBILITIES

5.1 The President/General Manager has the overall responsibility for the
definition of, and adherence to, the quality policy and through the Quality
Representative, for the authorization and implementation of the quality system.

5.2 The quality of IBS parts and services depends on each group effectively
performing tasks that contributes to, or affects, quality.

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5.3 The manager of each group is responsible for the work performed by each
member and for ensuring that the members of each group are appropriately
qualified for their assigned level of authority and responsibility.

5.3 The Quality Representative has the authority and responsibility for
ensuring that the requirements of IBS's Quality Policy are implemented and
maintained. While carrying out this responsibility, the Quality Representative
will report to the IBS President/General Manager.

6.0 RECORDS

6.1 The job classification, relating to the skills, expertise and knowledge of
people shown on the chart are maintained in employee benefits. The
descriptions may be amended by general manager directive or local, state and
federal laws.

For purpose of this section below documents are provided:

Organizational Chart

Job Descriptions

6.2 Organizational chart and Job description are added to this QMS and
they can be revised at any time to reflect present changes.

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Management

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1.0

PURPOSE

1.1 This section establishes the requirements for top management’s review of
the Quality Management System to ensure its continuing suitability,
adequately, and effectiveness.

2.0

REFERENCE DOCUMENTS

2.1

ISO 9001:2008 Clause 5.6

2.2

Quality System Procedure – 1.4 Management Quality Review

3.0

DEFINITIONS

3.1

See Section 20, Glossary, for definitions

4.0

QMS REQUIREMENTS

4.1

Management Review – General (5.6.1)

4.1.1 The review will include consideration of the suitability and effectiveness
of the quality system and the effectiveness of corrective actions taken since
the last management review. Top management review IBS’ QMS on annual
basis.

4.2

Review Inputs (5.6.2)

4.2.1 As a minimum, the following subjects will be considered during the formal
management review of the quality system:

Internal

Audits

status of preventive and corrective actions

follow up actions from previous management reviews

customer

feedback/complaints

changes that could affect the quality management system

management quality objectives/recommendations for improvement

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4.3

Review Output (5.6.3)

4.3.1 Any conclusion or action item will be recorded and assignee will be
determined for that action item.

management objectives on quality system

training plan and recommendations for improvement and preventive, corrective
actions and preventive plan.

Improvement of the effectiveness of the quality management system.

5.0 RESPONSIBILITIES

5.1 The quality system will be reviewed by the President/General Manager and
Quality Rep. to improve the quality system.

6.0

RECORDS

6.1 The quality Representative will maintain records of the management
review and internal audits for specified period as described in section G.

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Documentation

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1.0 PURPOSE

1.1 This section establishes the requirements for documentation of the Quality
Management System (QMS). The system provides for the uniform preparation,
revision, distribution, retrieval, and storage of documents and records.

2.0 REFERENCE

DOCUMENTS

2.1

ISO 9001:2008 Paragraphs 4.2.1, 4.2.2, 4.2.3 and 4.2.4

2.2

Quality System Procedure – 5.8 Document control

2.3

Quality System Procedure – 16.5 Quality records

3.0

DEFINITIONS

See Section T, Glossary, for definitions

4.0 QMS

REQUIREMENTS

4.1

Documentation Requirements - General (4.2.1)

4.1.1 IBS QMS documentation includes:

b)  documented statements of a quality policy and quality objectives,
c)  this Quality Manual
d)  the documented procedures referenced within each section of

this Manual where required by the ISO9001:2008 Standards,

e) documents needed by the IBS organization to ensure the

effective planning, operation, and control of its processes, and

f) records required by the ISO 9001:2008 Standard.

4.2

Quality Manual (4.2.2)

4.2.1 The quality manual

4.2.1.1 This quality manual documents IBS quality system. It defines the
organizational structure, quality responsibilities and practices used to
implement quality related activities.

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4.2.1.2 The quality system interacts with all employees from sales through final
inspection and customer support. It encourages continual improvement of
processes. Customer requirements are an integral part of the quality system.

4.2.2 Policy Update

4.2.2.1 Quality policy manual and procedures are updated when necessary
under the authority of the quality representative and copies of changed sheets
will be distributed to all personnel affected and the original in the manual and
database will be replaced.

4.2.3 Manual and Procedures Changes

4.2.3.1 Any IBS employee may submit proposed quality manual and procedure
changes to the quality representative.

4.2.3.2 All controlled document changes and modification must be approved
by the President/General Manager or Quality Representative.

4.2.3.3 Any quality policy changes, will affect this version of the quality policy
manual. The version letter changes to next character and description of the
change(s) will be recorded.

4.2.3.4 When revised documents are circulated, a change brief is included on
first section of page one which outlines where to look for changes.

4.2.3.5 The alternative method of latest revision of revised documents is
circulated through the system network. The revised documents are in Intranet.
All employees have access to review all procedures and company policy
whenever needed.

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4.2.3.6 IBS established and maintains this Quality Manual that includes:

The scope of the QMS, as it applies to products and services. The
justifications for exclusions claimed under ISO 90001:2008 Standard
are detailed below.

•

IBS does not hold Design and development for exclusion of

element 7.3.

•

IBS does not hold any customer supplied properly for

exclusion of element 7.5.4.

4.3

Control of Documents (4.2.3)

4.3.1 The document control procedures define the requirements for developing
methods for controlling the generation, modification, approval and distribution
of documents. The quality rep has the responsibility for the document control
processes.

4.3.2 IBS Quality Manual is a controlled document under the responsibility of
quality representative. At present time one master copy of quality manual is
available.

4.3.3 The system network is also available for employees to view the latest
revisions of the Quality Manual and procedures. The files are located in
Intranet under ISO link. A Master List has been established to identify the
current revision of documents in order to control the issuance and revision
status of the documents.

4.4

Control of Records (4.2.4)

4.4.1 Procedures are established and maintained for identification, collection,
indexing, filing, storage, maintenance, and disposition of quality records.
Quality records collected provide traceability and allow analysis of trends and
conformance to requirements.

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4.4.2 Quality records are developed to support requirements of traceability,
conformance to requirements and continual improvement processes.

4.5 Documentation

Structure

4.5.1

The Operation Procedures

4.5.1.1 The quality system documentation structure is based on a quality policy
and procedures established.

4.5.2 The Document Control System assures that all controlled documents and
data affecting purchasing and quality are current and approved for release per
the applicable procedures. Controlled document include, but are not limited to:

a. Operation Procedures

b. Quality Manual

5.0 RESPONSIBILITIES

5.1 The quality representative maintains the documented quality system as
described in this manual. The manual is used as a means of ensuring that
parts and services conform to the requirements of ISO 9000-2008.

5.2 The document control process is managed by quality rep. and quality
policy and manual and documents are kept under one master copy.

Sales, Inventory, Accounting and Quality are responsible for ensuring
complete and accurate records are kept to support customer access to quality
records. The responsibilities for record maintenance and retention include:

-Verification that records are legible and identifiable to demonstrate
achievement of required quality system.

-Records are stored in such a manner that they are easily retrievable
and protected from deterioration.

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6.0 RECORDS

6.1 IBS requires that a master list of the latest revisions of all controlled
documents be maintained by Quality Rep.

6.2 The management of records is the responsibility of each of the employee.
All quality records are maintained either in filling cabinets for paper or in a data
base for electronically collected records.

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operations.

1.0 PURPOSE

1.1 This section establishes the requirements for the management of the
resources that are essential to the implementation and continual improvement
of the QMS.

2.0 REFERENCE

DOCUMENTS

2.1

ISO 9001:2008 Clause

Paragraphs 6.1, 6.2 and 6.3

2.2

Quality System Procedure – 18.5 Quality Training and Education

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0 QMS

REQUIREMENTS

4.1

Provision of Resources - General (6.1)

4.1.1 IBS leadership has committed to providing adequate resources. and
personnel sufficient to attain the quality program goals. Audit process is the
vehicle for verifying the success of the quality system. When resources
requirements change, management ensures that adequate resources are
allocated.

4.2

Human Resources – General (6.2.1)

4.2.1 All employees are verified to be competent in their specific job
assignments on the basis of appropriate education, training, and experience.

4.2.2 The job classification, relating to the skills, expertise and knowledge of
people shown on the chart are maintained in employee folders. The
descriptions may be amended by President/General manager directive or
local, state and federal laws.

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operations.

4.3

Competence, Awareness and Training (6.2.2)

4.3.1 A training program is created to specify the requirements, type and
content of training for new and existing employees.

4.3.2 A training program is implemented and applies to all employees
performing specific task affecting quality. All employees are qualified on the
basis of education, training, or experience as needed.

4.3.3 As part of orientation process, all new employees receive employee
handbook. Employee handbook contains information about the IBS
employment policies and practices.

4.3.4 As part of training program, IBS evaluates the effectiveness of actions
taken and ensures that personnel are aware of the relevance and importance
of their activities and how they contribute to the achievement of the quality
objectives.

4.3.5 Employee Feedback

4.3.5.1 IBS is interested in employee’s constructive ideas and suggestions for
improving operation and continual improvement. Process is established to
obtain employee‘s response or supervisor’s response on completed subject
training.

4.4 Infrastructure

(6.3)

4.4.1 IBS determines, allocates, provides and maintains the needed
infrastructure to comply with requirements including:

•

buildings, workplace and related utilities

•

process equipment (both hardware and software)

•

any supporting services as applicable

4.4.2 IBS utilizes controls, where appropriate, that consists of procedures,
process audits to maintain product quality. Buildings, workplace and
associated utilities Process equipment such as computers and all necessary
softwares and databases supporting services such as transportation, delivery
companies and communication devices (telephone, fax and e-mails)

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4.4.3 Master flow chart

4.4.3.1 Master operation flow chart is created. It defines the operational steps
for completing the customer requirements on consistent basis.

Receive

requirements

from

customer

Source the

requirements for

customer

Quote the

requirements for

customer

Receive customer

purchase order for

the requirements

Setup part

number per

requirements

Create sales

order from

customer
purchase

order

Order the material for

customer

Create IBS

Purchase

Order

Receive material from

Supplier

Inspect material per

purchase order

Search for sales

order

Issue the pick

list

Inspect material per
sales order/pick list

Pack material

Return to

supplier

Use customer's
selected carrier

Issue the

invoice

File records

Ship material

Accepted

Rejected

Master Operation Flow

Chart

Issue Date: 11/14/95

Revised: 06/15/05

Data

Process

Decision

Preparation

IBS Electronics, Inc.

Sales

Group

Operation

Group

Quality

Group

Support Groups

HONG KONG

DROP SHIPMENT,

YES

HONG KONG DROP

SHIPMENT,

Create sales

order from

customer

purchase order

for hong kong

location

Create IBS

Purchase

Order for

hong kong

location

Order the material for

customer

Receive material from

Supplier at hong

kong location

Inspect material per

purchase order

Search for sales

order in data base

Inspect material per

sales order/invoice

Issue the

invoice

Pack material

Use Customer's

selected Carrier, ship

material

File records

Return to

supplier

Rejected

Accepted

Financial

Group

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4.5

Work Environment (6.4)

4.5.1 IBS determines and manages the work environment on human factors
such as work method, safety rules/guidance, if any; and physical factors
such as, cleanliness and airflow. IBS determines if it is necessary to control
work areas for human and physical factors. IBS management ensures that
different activities work areas are not mixed up.

5.0 RESPONSIBILITIES

5.1 All managers are responsible to identify training needs and to provide the
required training for all personnel whose jobs affect quality.

5.2 New employee education and experience are verified by hiring Manager
when that education or experience is to be used in the place of on the job
training.

5.3 All managers and supervisors are responsible for employees feedback,
suggestions and ideas on training and quality systems. The results will be
collected and report will be created.

6.0 RECORDS

6.1 Quality Rep. up to the date of termination maintains the training records of
employees. IBS document a formal, annual training plan to address the
training needs of personnel. The plan will be revised or updated for change
every six months.

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Product

Realization

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operations.

1.0 PURPOSE

1.1 This section establishes the requirements for planning and developing the
processes needed for product realization.

2.0

REFERENCE DOCUMENTS

2.1

ISO 9001:2008 Clause 7.1

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0 QMS

REQUIREMENTS

4.1

Planning of Product Realization (7.1)

4.1.1 The quality representative maintains the documented quality system as
described in this manual. The manual is used as a means of ensuring that
parts and services conform to the requirements of ISO 9001-2008.

4.1.2 The quality system interacts with all employees from sales through final
inspection and customer support. It encourages continual improvement of
processes. Customer requirements are an integral part of quality system.

4.1.3 The quality system defines the organizational structure, quality
responsibilities and practices used to implement quality related activities which
is based on international procurement, warehousing, distribution and sale of
electronic components, electromechanical equipment, computer peripherals
and electronic industry chemical and added value services.

4.1.4 IBS plans and develops the processes needed for product realization.
Planning of product realization is consistent with the requirements of the other
processes as described in flow chart in section H.

5.0 RESPONSIBILITIES

5.1 The sales, accounting and operation define the requirements and quality
representative document the procedures.

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6.0 RECORDS

6.1 The quality system documentation structure is based on a quality policy
and procedures established. The planning evidences may be in various forms
including orders, checklists, and other documents.

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Customer – Related

Processes

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operations.

1.0 PURPOSE

1.1 This section establishes determining, reviewing, and communicating
product requirements for customer-related processes. And to ensure the IBS
has the capability to meet all customer-specified requirements

2.0 REFERENCE

DOCUMENTS

2.1

ISO 9001:2008 Clause 7.2

2.2

Quality System Procedure – 3.4 Customer Order Review and Entry

2.3

Quality System Procedure – 3.5 Customer Data Entry and Credit Approval

2.4

Quality System Procedure – 3.6 Fax Distribution

2.5

Quality System Procedure – 3.7 Order and Shipment Cancellation

2.6

Quality System Procedure – 3.8 Parts Sourcing and Quotation

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0 QMS

REQUIREMENTS

4.0.1 The purpose of contract review is to clearly communicate customer
requirements to IBS through quotation and sales order processing system to
ensure successful delivery of parts and services that meet the customer's
needs.

4.1

Determination of Requirements Related to the Product (7.2.1)

4.1.1 The sales group manager is authorized to implement procedures for
sourcing, quotation and customer order review to ensure that IBS has clear
understanding of customer purchase orders.

4.1.2 Where the customer provides no documented statement of requirement,
the customer requirements and clarification are confirmed by IBS before
acceptance. (Ref.: Section, D, Para 4.2, Customer Focus)

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operations.

4.2

Review of Requirements Related to the Product (7.2.2)

4.2.1 The review will include the verification that the customer needs are
clearly defined and documented and can be met within the specified time
frame. By entering product order in IBS system database, or via fax/e-mail,
IBS confirms meeting the defined requirements. Sales associate or sales
manager or general manager review and sign sales orders as required.

4.2.2 Contracts are reviewed, as a minimum. Quantities and ship-dates by the
sales group before acceptance, including the requirements for delivery activity.
The post delivery activity is limited to support of any quality issue

4.3

Customer Communication (7.2.3)

4.3.1 IBS management and sales group are communicating with customers on
daily basis. Any Changes to orders are subject to the same review processes
and guidelines as the original contract or order.

4.3.2 IBS uses technology such as network system (e-mails, faxes) and
telephone communication system (phone directory) for incoming customer
inquiries, customer feedback, or/and customer complaints for routing to
appropriate sales associate or quality representative.

.0 RESPONSIBILITIES

5.1 Sales associates) are responsible for the review of quotation and execution
of all sales orders generated by sales group activities.

6.0 RECORDS

6.1 The database file is maintained by sales for all sales orders. Records of
documentation and review exist as electronics file in computer database.

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Design and

Development

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1.0 PURPOSE

IBS Electronics, does not provide any design activities at present time

2.0 REFERENCE

DOCUMENTS

2.1

ISO 9001:2008 Clause 7.3

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0 QMS

REQUIREMENTS

4.1

Design and Development Planning (7.3.1)

4.2

Design and Development Inputs (7.3.2)

4.3

Design and Development Outputs (7.3.3)

4.4

Design and Development Review (7.3.4)

4.5

Design and Development Verification (7.3.5)

4.6

Design and Development Validation (7.3.6)

4.7

Control of Design and Development Changes (7.3.7)

5.0 RESPONSIBILITIES

6.0 RECORDS

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Purchasing

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1.0

PURPOSE

1.1 This section establishes the requirements for verifying that purchased
product conforms to the specified purchasing agreements.

2.0 REFERENCE

DOCUMENTS

2.1

ISO 9001:2008 Clause 7.4

2.2

Quality System Procedure – 6.5 Purchasing Order Documents

2.3

Quality System Procedure – 6.6 supplier Parts Assurance Requirements

2.4

Quality System Procedure – 6.7 Supplier Approval List (SAL)

2.5

Quality System Procedure – 6.8 Supplier Performance Measurements

System

2.6

Quality System Procedure – 6.10 Supplier Quality Profile Questionaire 6.9

3.0 DEFINITIONS

3.1

See Section 20, Glossary, for definitions

4.0 QMS

REQUIREMENTS

4.1

Purchasing Process (7.4.1)

4.1.1 IBS's approach to materials purchasing and supplier selection criteria.

4.1.2 IBS purchases materials that conform to its requirements and will
contract with suppliers that adhere to its standards.

4.1.3 Supplier’s qualification will be verified by satisfactory past performance
(report from database), in the case of new suppliers, by first time buy, surveys,
test or other data, evaluation of part samples or other relevant information.
Suppliers are evaluated by Quality Rep. and authorized buyer.

4.1.4 Suppliers will be sent the (supplier parts assurance requirements, if
required) and supplier quality profile questionnaire for evaluation of their
quality systems and IBS internal records.

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4.1.5 A listing of complete approved sources, major sources and disqualified
sources are maintained in Intranet data base and are controlled by Quality
Rep.

4.2

Purchasing Information (7.4.2)

4.2.1

Purchasing information contains a clear and complete part number of

materials or services to be purchased. Each PO contains (as a minimum) part
numbers, quantities, descriptions and delivery dates as applicable. IBS
ensures the adequacy of any specified purchase requirements prior to
contacting the suppliers.

4.3

Verification of Purchased Product (7.4.3)

4.3.1 Inspection/verification is performed in accordance with documented
procedures. Measurement of the quality of received part is through visual
inspection.

4.3.2 Performing verification activities at the supplier’s premises are not
common for IBS organization. This requirement does not apply and if such a
situation ever arises, IBS will prepare a unique quality plan to address the
issue.

5.0 RESPONSIBILITIES

5.1 The Sales/Purchasing is responsible for the development and
implementation of IBS purchasing policy including approval process for review
and approval of purchasing documents before release to suppliers.

5.2 Shipping and receiving is responsible for the receipt, checking and
inventory of purchased materials per documented procedures.

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6.0 RECORDS

6.1 Records of reviewed purchasing documents are filed and maintained for
compliance to the requirements.

6.2 Records of verification of purchased product maintains as receiving
records (inspection records).

6.3 Purchased items in stock are identified by a part number and are stocked
by a location code in computer data base.

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Production and Service

Provision

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IBS Electronics

operations.

1.0 PURPOSE

1.1 This section establishes the requirements for

production and service

provision

related to the international procurement, warehousing, distribution

and sale of electronic components, electromechanical equipment, computer
peripherals, and electronic industry, chemicals, and added value services.

2.0 REFERENCE

DOCUMENTS

2.1

ISO 9001:2008 Clause 7.5

2.2

Quality System Procedure – 6.9 Return of materials & issuance of debit
memo

2.3

Quality System Procedure – 8.5 Parts number Assignment and Parts Setup

2.4

Quality System Procedure – 8.6 Products Identification and Traceability

2.5

Quality System Procedure – 19.4 Receipts of RMA & issuance of credit
memo

2.6

Quality System Procedure – 15.4 Handling for Electro-Static Discharge
Sensitive (ESDS) items.

2.7

Quality System Procedure –15.5 Material Handling and Storage (General
Guidelines)

2.8

Quality System Procedure – 15.6 Shipping

2.9

Quality System Procedure –15.7 Packaging Instructions and Delivery

2.10

Quality System Procedure – 15.8 Limited Shelf Life Material (General
Guidelines)

2.11

Quality System Procedure – 15.9 Inventory Cycle

2.8

Quality System Procedure – 12.5 Stamp control

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0 QMS

REQUIREMENTS

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4.1

Control of Production and Service Provision (7.5.1)

4.1.1 The servicing is limited to customer return and replacement order.

4.1.2 Procedures are established for control of nonconforming parts
determined by customer. Completed records include, Return Material
Authorization Number, identification and quantity of materials returned, reason
for return and corrective action follow-up as required.

4.2

Validation of Processes for Production and Service Provision (7.5.2)

4.2.1 At IBS, Production and Service provision are not required. IBS validates
any processed thru use of methods, procedures and quality records.
The inspection system includes the use of customer and part specification,
and/or support of sales group and/or processing of incoming and outgoing
products in the computer system. Sales group and quality Rep. will ensure all
materials meet IBS's standards by documented procedures. These controls
ensure parts received, stored via appropriate verification. Nonconforming parts
are segregated and discrepancies are resolved by Quality Rep. and Sales
Group.

4.3

Identification and Traceability (7.5.3)

4.3.1 Identification is maintained for all products received.

4.3.2 Product identification and traceability activities are controlled by the
appropriate procedures, which provide levels of identification and control to
prevent mixing conforming to non conforming product. Product status and
control exist from receiving through shipment to the customer.

4.4

Customer Property (7.5.4)

4.4.1 At IBS, Parts and materials are not supplied by the customer for
incorporation into any supplies or related activities. All materials are purchased
direct from supplier.

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4.5

Preservation of Product (7.5.5)

4.5.1 Materials, components are protected from damage during storage,
handling and shipping.

4.5.2 The care is exercised when handling materials, components or products
from receipt through shipment. All components are handled in accordance with
appropriate procedures (control of non conforming materials, ESD controls,
etc.)

4.5.3 Materials are stored under conditions that prevent their deterioration,
contamination or damage. Storage of raw materials is monitored to ensure
proper and safe use of stored materials.

4.5.4 Packaging requirements are specified to adequately protect products
during vendors shipments to IBS and during IBS shipments to customers.
Special packaging conditions and requirements are documented on the
applicable sales or purchase orders.

4.5.5 IBS strives to ensure that the product is delivered in a method that
ensures the product will not see any damage during normal handling. Packing
and shipping ensures that any customer specified shipping requirements are
met.

5.0 RESPONSIBILITIES

5.1 The Sales and Quality are responsible for customer returns and all follow-
up activities.

5.2 The Quality rep. is responsible for implementing the procedure to inspect
the materials.

5.3 Sales and Inventory Control share the responsibility of product
identification and traceability.

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5.4 The Quality Rep. is responsible for procedures to implement the
appropriate controls and instructions for handling, storage, packaging,
preservation and delivery.

5.5 The shipping personnel are responsible for delivery of products to the
customer and to ensure that the materials reach the customer in good
conditions.

6.0 RECORDS

6.1 Traceability of products shipped to each customer is maintained by daily
shipping log, invoice numbers, sales orders and customer purchase orders.
through Sales, Accounting and inventory control. The system database can
create required reports.

6.2 Receiving and shipping records (final inspection records) will be kept
attesting to the effective operation of this policy

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Control of Monitoring and

Measuring Devices

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IBS Electronics

operations.

1.0 PURPOSE

1.1 This section establishes requirements for control of monitoring and
measuring to be undertaken by IBS Electronics, Inc.

1.2 At present time IBS’ calibration program is limited to one counting scale.

2.0 REFERENCE

DOCUMENTS

2.1

ISO 9001:2008 Clause 7.6

2.2

Quality System Procedure – 11.5 Calibration and Inspection of Test
Equipment

s (for Future use).

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0

QMS REQUIREMENTS (7.6)

4.1 IBS owned equipment, used in the testing as required, is calibrated as
described herein.

4.2 Outside supplier is contracted to calibrate and maintain test equipment that
is used to demonstrate parts compliance with quality requirements. The
inventory control equipment is calibrated in house with appropriate procedures.

5.0 RESPONSIBILITIES

5.1 The Quality representative is responsible for the calibration and
maintenance program. The Quality Rep. will ensure calibration requirements
are performed and equipment not calibrated is clearly identified.

6.0 RECORDS

6.1 Calibration certificates, calibration types with calibration and recalibration
dates of test equipment are maintained and kept by the Quality Rep.

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Measurement, Analysis, and

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1.0 PURPOSE

1.1 This section establishes the

requirements

for the measurement, analysis,

and improvement of the Quality Management System (QMS) processes.

2.0 REFERENCE

DOCUMENTS

2.1

ISO 9001:2008 Clause 8.1

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0

QMS REQUIREMENTS (8.1)

4.1 The monitoring, measurement, analysis and improvement of data are
defined by management of IBS.

4.2 The determination of specific analysis of data requirements depend on the
need for control as defined by management.

customer satisfaction report,

findings from internal quality system audits

c) nonconformance

records

d) supplier

performance

statistical process analysis on sales performance

results from management reviews

records of customer complaints.

4.3 IBS uses cost of quality reports, scrap reports, nonconformance reports,
final inspection to insure product conformity to requirements

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4.4 IBS ensures conformity to the QMS through internal and external audits,
management reviews, and analyzing nonconformance and customer feedback.

4.5 IBS uses quality reports, the results of internal audits, nonconformances,
corrective and preventive action reports, and customer feedback to continually
improve the effectiveness of the QMS.

4.6 IBS communicates the measurements and analysis for improvement to the
affected party for appropriate action.

5.0 RESPONSIBILITIES

5.1 The Quality Rep. is responsible for implementing the method of and
procedures that will measure the process performance as required.

5.2 Documented procedures are generated as required to establish part
conformance to the requirements of purchase order.

5.3 Sales, receiving and quality are responsible for ensuring that inspection is
adequate. The assignment of this responsibility ensures that all product
requirements are met on a continuing basis.

6.0 RECORDS

6.1 Inspection records are documented on the incoming packing slip and on
the outgoing last copy of invoice. Gathering data will be performed and
maintained by Quality Rep.

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Monitoring and

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operations.

1.0 PURPOSE

1.1 This section establishes the requirements for monitoring and measuring
the performance of the QMS.

2.0 REFERENCE

DOCUMENTS

2.1

ISO 9001:2008 Paragraph 8.2

2.2

Quality System Procedure – 8.2 Customer Satisfaction Survey

2.2

Quality System Procedure – 17.5 Internal Quality Audits

2.2

Quality System Procedure – 10.5 Receiving

2.2

Quality System Procedure – 10.6 receiving Inspection (for future use)

2.2

Quality System Procedure – 10.7 Final Inspections

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0 QMS

REQUIREMENTS

4.1

Customer Satisfaction (8.2.1)

4.1.1 IBS measures internal and external customer satisfaction by
understanding expectations and collecting data to measure performances. The
company competes to provide the most reliable parts and services in the
industry as stated in the quality policy.

4.1.2 IBS establishes measures of external customer satisfaction through
customer surveys and daily customer contacts. Improvement opportunities are
identified and initiated by the responsible employees.

4.1.3 Internal customer satisfaction is addressed by implementing the
continual improvement model. This process establishes the customer
satisfaction philosophy, performance measures, information collection and
analysis of issues. The underlying principle for internal customer satisfaction is
that we are all on the same team and together we can make things happen in
a positive manner. ( Ref.: Section, D, Para 4.2, Customer Focus)

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IBS Electronics

operations.

4.2

Internal Audit (8.2.2)

4.2.1 A system of planned and documented internal audits is established. The
purpose of the program is to ensure that the quality policy, procedures
accurately reflect the internal processes. Audit results are used to determine
the effectiveness of implementation of the quality program. A prescribed audit
checklist is utilized for each audit.

4.2.2 The results of audits are reviewed and are compared with previous
audits by the management. Corrective actions are implemented.

4.3

Monitoring and Measurement of Processes (8.2.3)

4.3.1 The suitable methods for monitoring quality system are defined by
management of IBS where applicable. Through identification of processes by
process flow chart, customer surveys, internal audits, sales performance,
nonconformance records and management reviews results.

4.4

Monitoring and Measurement of Product (8.2.4)

4.4.1 Inspection is performed in accordance with documented procedures.
Measurement of the quality of received part is through visual inspection.

4.4.2 Verification of part is performed in accordance with the requirements of
purchase order through documented procedures.

4.4.3 All material received is verified by receiving against the purchase order
(as a minimum) for correct supplier, marking, and quantity.

4.4.4 A visual inspection for damage to the packaging is performed before
being put into stock.

4.4.5 A final inspection is done on the part to ensure that it meets customer
requirements. All part receives a final visual inspection. The inspection is
performed in accordance with the requirements of sales order through
documented procedures.

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5.0 RESPONSIBILITIES

5.1 All employees are responsible for providing internal and external customer
satisfaction and implementing and communicating alternative actions when
necessary.

5.2 The Quality Rep. is responsible for the audit process to include selecting,
training auditor(s), managing, scheduling audits, generating audit reports and
tracking corrective actions for continual improvement.

5.3 Documented procedures are generated as required to establish part
conformance to the requirements of purchase order. Sales, receiving and
quality are responsible for ensuring that inspection is adequate. The
assignment of this responsibility ensures that all part requirements are met on
a continuing basis.

6.0 RECORDS

6.1 Customer surveys, sales performance report, customer feedback records
are maintained by sales group and quality representative.

6.2 Records of internal audits are maintained by the Quality Representatives.
Inspection records are documented on the incoming packing slip and on the
outgoing last copy of invoice.

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Control of Nonconforming

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operations.

1.0

PURPOSE

1.0 This section establishes the requirements for controlling nonconforming

product

2.0 REFERENCE

DOCUMENTS

2.1

ISO 9001:2008 Paragraph 8.3

2.2

Quality System Procedure – 13.5 Control of Nonconforming Material

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0 QMS

REQUIREMENTS

4.1

Control of Nonconforming Product (8.3)

4.1.1 Nonconforming materials received by suppliers or customer return are
identified and segregated.

4.1.2 Nonconforming materials are not shipped. An evaluation is employed to
determine the disposition and action required to purge system of non
conforming materials.

4.1.3 Following an evaluation, discrepant materials may be dispositioned for
use as is (re-stock), scrap or return to supplier.

5.0 RESPONSIBILITIES

5.1 Nonconforming materials are reviewed by Quality Rep. or authorized buyer
to determined whether they should be rejected, scrapped or return to supplier.

6.0 RECORDS

6.1 The Quality Rep. and receiving maintain records of rejected parts

The

nature of nonconformities and any subsequent actions taken, are
documented and maintained.

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1.0 PURPOSE

1.1 This section establishes the requirements for the analysis of data regarding the
QMS.

2.0 REFERENCE DOCUMENTS

2.1

ISO 9001:2008 Paragraph 8.4

2.2

Quality System Procedure – 20.1

Sales & Shipping Performance

Measurement

2.3

Quality System Procedure – 6.8 Supplier Performance Measurement

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions

4.0

QMS REQUIREMENTS (8.4)

4.1

Analysis of Data (8.4)

4.1.1 The analyzing of data is defined by management of IBS as a tool for
determining suitability and monitoring the process; and identifying
improvements. Any procedures relating to analysis of data are to be found in
this section.

4.1.2 The determination of specific analysis of data requirements depend on
the need for control as defined by management.

Customer complaints and customer satisfaction report,

findings from internal quality system audits

j) nonconformance

records

k) supplier

performance

statistical process analysis on sales performance

results from management reviews

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5.0 RESPONSIBILITIES

5.1 The Quality Rep. is responsible for implementing the method of and
procedures that will measure the process performance as required.

6.0 RECORDS

6.1 Gathering data will be performed and maintained by Quality Rep.

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1.0 PURPOSE

1.1 This section establishes the requirements for ensuring

continual improvement

the effectiveness of the quality management system.

2.0 REFERENCE

DOCUMENTS

2.1

ISO 9001:2008 Paragraph 8.5

2.3

Quality System Procedure – 14.5 Supplier Corrective Action

2.4

Quality System Procedure – 14.8 Preventive Action

2.5

Quality System Procedure – 14.6 Internal Corrective Action

2.6

Quality System Procedure – 14.7 Customer Complaints

3.0 DEFINITIONS

3.1

See Section T, Glossary, for definitions.

4.0 QMS

REQUIREMENTS

4.1

Continual Improvement (8.5.1)

4.1.1 A quality Continual improvement program is established to continually
improve the quality of parts and services. The process is to provide quality
parts and services in response to customer requirements that are subjected to
order reviews, customer feedback and RMA analysis.

4.1.2 IBS established and maintained a continuing training program for all new
employees.

4.1.3 The action projects are implemented and maintained within IBS as
continual improvement tools to identify and correct deficiencies in processes
and products

4.2

Corrective Action (8.5.2)

4.2.1 Corrective action is taken for all discrepancies based upon the degree of
the discrepancy found and its potential adverse effect on the quality system.

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4.2.2 The corrective action projects are based on the problem identified and
will be resolved through any of below data, as required.

customer satisfaction report,

analysis of non conforming materials,

findings from internal quality system audits and feedbacks,

supplier performance report,

analysis on sales performance report,

results from management reviews Internal corrective action process

records of customer complaints

ISO 9001-2008 Surveillance audit

4.2.3 IBS implements and records any changes to documented procedures
resulting from corrective action.

4.3

Preventive Action (8.5.3)

4.3.1 Preventive action is identification of sources of non-conformities results
in action being taken to correct processes and/or procedures as necessary to
prevent their occurrence.

4.3.2 Preventive action items are clearly defined, persons are assigned and
completion dates are established.

4.3.3 Preventive actions can be initiated and followed up by preventive
planning report created for management review meeting. The report should
define preventive plan assigned person and completion date.

4.3.4 Preventive actions may be performed through corrective action
procedure.

4.3.5 Preventive planning and actions are taken which are not covered in
procedures but which utilize continual improvement to implement process
changes and facilities changes before discrepancies or non conformities occur.

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4.3.6 These include ESD damage prevention, moving to new larger facility,
enhancements of computer hardware and software tools. These actions are
not documented but are evidence of preventive action planning effectiveness.

4.3.7 The Corrective and Preventive Action procedure is a combined
Quality System Procedure, which makes a clear distinction between
corrective action and preventive action and their inter-relationship.

4.3.8 IBS

implements and records any changes to documented procedures

resulting from preventive action(s).

5.0 RESPONSIBILITIES

5.1 The General Manager verbalizes the goals and objectives of quality
improvement to all employees. Customer satisfaction is principal, continual
improvement is essential upon all employees. IBS’ goals include appropriate
measures of quality improvement and customer satisfaction.

5.2 Requests for corrective actions may be made at any time by any member
of IBS team. The Quality Rep. will evaluate, follow up corrective actions.

6.0 RECORDS

6.1 The Quality rep. maintains records of continual improvement, corrective
and preventive actions. Results of improvement, corrective and preventive
actions are discussed at the Management Review meetings.

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Definition)

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TERMS AND DEFINITIONS

AUDIT

– Systematic, independent, and documented

process

for obtaining

audit evidence

and

evaluating it objectively to determine the extent to which

audit criteria

are fulfilled [ISO 9000:2008 -

3.9.1].

AUDIT CRITERIA

– Set of policies,

procedures,

requirements

used as a reference [ISO

9000:2008 - 3.9.3].

AUDIT CONCLUSION

– Outcome of an

audit

provided by the

audit team

after consideration of the

audit objectives and all

audit findings

[ISO 9000:2008 - 3.9.6].

AUDIT EVIDENCE - Records

, statements of fact, or other

information

which are relevant to the

audit criteria

and verifiable [ISO 9000:2008 - 3.9.4]

AUDIT FINDING

– Results of the evaluation of the collected

audit evidence

against

audit criteria

(Note: Audit findings can indicate either conformity or nonconformity with audit criteria, or
opportunities for improvement. [ISO 9000:2008 3.9.5]).

AUDIT PROGRAM –

Set of one or more

audit

s planned for a specific time frame and directed

towards a specific purpose. (Note: One auditor in the audit team is generally appointed as audit team
leader) [ISO 9000:2008 - 3.9.2].

AUDIT TEAM –

One or more

auditors

conducting an

audit

[ISO 9000:2008 - 3.9.10].

AUDITEE –

Organization

being audited [ISO 9000:2008 - 3.9.8].

AUDITOR

– Person with the

competence

to conduct an

audit

[ISO 9000:2008 - 3.9.9].

CAPABILITY -

Ability of an

organization

system

, or

process

to realize a

product

that will fulfill the

requirements

for that

product

[ISO 9000:2008 - 3.1.5]

CHARACTERISTIC

– Distinguishing feature [ISO 9000:2008 - 3.5.1].

COMPETENCE –

Demonstrated ability to apply knowledge and skills [ISO 9000:2008 – 3.9.12].

CONCESSION

– Permission to use or release a

product

that does not conform to specified

requirements

[ISO 9000:2008 - 3.6.11].

CONFORMITY –

Fulfillment of a

requirement

[ISO 9000:2008 - 3.6.1].

CONTINUAL IMPROVEMENT

– A recurring activity to increase the ability to fulfill

requirements

[ISO 9000:2008 - 3.2.13]

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CORRECTION

– Action taken to eliminate a detected

nonconformity

[ISO 9000:2008 - 3.6.6].

CORRECTIVE ACTION -

Action to eliminate the cause of a detected

nonconformity

or other

undesirable situation (Note: There is a distinction between

correction

and

corrective action

)[ISO

9000:2008 - 3.6.5].

CUSTOMER

–

Organization

or person that receives a

product

(or service) [ISO 9000:2008 - 3.3.5].

CUSTOMER SATISFACTION

– Customer’s perception of the degree to which the customer’s

requirements

have been fulfilled [ISO 9000:2008 - 3.1.4].

DEFECT -

Non-fulfillment of a

requirement

related to an intended or specified use (NOTE: The

distinction between defect and nonconformity is important as it has legal connotations, particularly
those associated with product liability issues; consequently, the term “defect” should be used with
extreme caution)[ISO 9000:2008 - 3.6.3].

DESIGN AND DEVELOPMENT

– Set of

processes

that transforms

requirements

into specified

characteristics

or into the

specification

of a

product

process,

system

[ISO 9000:2008 - 3.4.4].

DEVIATION PERMIT-

Permission to depart from the originally specified

requirements

of a

product

prior to realization [ISO 9000:2008 - 3.6.12].

DOCUMENT

–

Information

and its supporting medium [ISO 9000:2008 - 3.7.2].

EFFECTIVENESS -

Extent to which planned activities are realized and planned results are achieved

[ISO 9000:2008 - 3.2.14].

FOLLOW-UP AUDIT -

A special audit performed to verify that corrective action has been

implemented as scheduled and that the action was effective in preventing or minimizing recurrence.

INDEPENDENCE -

Freedom from bias and external influence; provides for objectivity and

impartiality.

INFORMATION -

Meaningful data [ISO 9000:2008 - 3.7.1].

INFRASTRUCTURE -

System of facilities, equipment, and services needed for the operation of an

organization

[ISO 9000:2008 - 3.3.3].

INSPECTION –

Conformity evaluation by observation and judgement—accompanied, as

appropriate, by measurement, testing, or gauging [ISO 9000:2008 - 3.8.2].

INSPECTION RECORD -

Document stating results (data) concerning inspection activities.

LEAD AUDITOR -

The individual who manages the

audit team

during an

audit

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MANAGEMENT SYSTEM

– A

system

to establish policy and objectives and to achieve those

objectives [ISO 9000:2008 - 3.2.2].

MEASUREMENT CONTROL SYSTEM

– Set of interrelated or interacting elements necessary to

achieve

metrological confirmation

and continual control of measurement processes [ISO 9000:2008 -

3.10.1].

MEASUREMENT PROCESS

– Set of operations to determine the value of a quantity [ISO

9000:2008 - 3.10.2].

METROLOGICAL CONFIRMATION

– Set of operations required to ensure that

measuring

equipment

conforms to the

requirements

for its intended use. (Note: Generally includes calibration or

verification, any necessary adjustment or repair, and subsequent recalibration, comparison with the
metrological requirements for the intended use of the equipment, as well as any required sealing and
labeling) [ISO 9000:2008 - 3.10.3].

MEASURING EQUIPMENT

– Measuring instrument, software, measurement standard, reference

material, or auxiliary apparatus or combination thereof necessary to realize a

measurement process

[ISO 9000:2008 - 3.10.4].

METROLOGICAL CHARACTERISTIC

– Distinguishing feature which can influence the results

of measurement [ISO 9000:2008 - 3.10.5].

METROLOGICAL FUNCTION

- Function with organizational responsibility for defining and

implementing the

measurement control system

[ISO 9000:2008 - 3.10.6].

NONCONFORMITY –

Non-fulfillment of a

requirement

[ISO 9000:2008 3.6.2].

OBJECTIVE EVIDENCE –

Data supporting the existence or verity of something [ISO 9000:2008 -

3.8.1]

OBSERVATION –

A concern or weakness detected in an element in the management system, but not

a nonconformance; a condition that may become a nonconformance if not addressed; an opportunity
for improvement.

OPENING MEETING –

The introductory meeting between the auditor(s) and the auditee’s

representative, during which the overview of the planned audit is presented.

ORGANIZATION

– Group of people and facilities with an arrangement of responsibilities,

authorities, and relationships [ISO 9000:2008 - 3.3.1].

ORGANIZATIONAL STRUCTURE

– Arrangement of responsibilities, authorities, and

relationships between people [ISO 9000:2008 - 3.3.2].

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PRE-AWARD SURVEY -

An activity conducted prior to a contract award and used to evaluate the

overall quality capability of a prospective supplier or contractor.

PREVENTIVE ACTION

– Action to eliminate the cause of a potential

nonconformity

or other

undesirable potential situation (Note: Preventive action is taken to prevent occurrence, whereas
corrective action is taken to prevent recurrence) [ISO 9000:2008 - 3.6.4].

PROCEDURE -

Specified way to carry out an activity or

process

[ISO 9000:2008 - 3.4.5].

PROCESS –

Set of interrelated or interacting activities which transforms inputs into outputs. (Note 1:

Inputs to a process are generally outputs from other processes. Note 2: Processes in an organization
are generally planned and carried out under controlled conditions to add value. Note 3: A process
where the conformity of the resulting product cannot be readily or economically verified is frequently
referred to as a “special process”) [ISO 9000:2008 - 3.4.1].

PRODUCT –

Result of a

process

. (Note 1: There are four generic categories of product: 1)

Services

2) Software, 3) Hardware, 4) Processed materials [ISO 9000:2008 - 3.4.2].

Note: For the purposes of its ISO 9000-2008 Certification,

IBS Electronics

’s product consists

of the

PROJECT

– Unique

process

, consisting of a set of coordinated and controlled activities with start

and finish dates, undertaken to achieve an objective conforming to specific

requirements

, including

the constraints of time, cost, and resources [ISO 9000:2008 - 3.4.3].

QUALITY

–

Degree to which a set of inherent

characteristics

fulfills

requirements

[ISO 9000:2008 -

3.1.1].

QUALITY ASSURANCE –

Part of

quality management

focused on providing confidence that

quality

requirements

will be fulfilled [ISO 9000:2008 - 3.2.11].

QUALITY CONTROL –

Part of

quality management

focused on fulfilling quality

requirements

[ISO 9000:2008 - 3.2.10].

QUALITY IMPROVEMENT

–

Part of

quality management

focused on increasing the ability to

fulfill quality

requirements

[ISO 9000:2008 - 3.2.12].

QUALITY MANAGEMENT SYSTEM (QMS)

– A

management system

to direct and control an

organization

with regard to

quality

[ISO 9000:2008 - 3.2.3].

QUALITY MANUAL (QM) -

Document

specifying the

quality management system

of an

organization

[ISO 9000:2008 - 3.7.4].

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QUALITY OBJECTIVE -

Something sought, or aimed for, related to quality (Note 1: Quality

objectives are generally based on the organization’s

quality policy

; Note 2: Quality objectives are

generally specified for relevant functions and levels in the organization)[ISO 9000:2008 - 3.1.1].

QUALITY PLAN -

Document

specifying which

procedures

and associated

resources

shall be

applied by whom and when to a specific

project

product

process,

or contract [ISO 9000:2008 -

3.7.5].

QUALITY PLANNING –

Part of

quality management

focused on setting

quality objectives

and

specifying necessary operational

processes

and related

resources

to fulfill the

quality objectives

[ISO

9000:2008 - 3.2.9].

QUALITY POLICY -

The overall intentions and direction of an

organization

related to

quality

formally expressed by

top management

[ISO 9000:2008 - 3.2.4].

RECORD -

Document

stating results achieved or providing evidence of activities performed [ISO

9000:2008 - 3.7.6].

RELEASE -

Permission to proceed to the next stage of a process [ISO 9000:2008 - 3.6.13].

REQUIREMENT -

Need or expectation that is stated, generally implied, or obligatory [ISO

9000:2008 - 3.1.2].

RESOURCES -

People, time, money, buildings, equipment, and support activities, as necessary, that

may be applied to a specific project, product, process, and/or contract in order to fulfill

requirements

REVIEW

– Activity undertaken to determine the suitability, adequacy, and

effectiveness

of the

subject matter to achieve established objectives [ISO 9000:2008 - 3.8.7].

ROOT CAUSE -

The fundamental deficiency that results in a nonconformance that must be

eliminated through corrective action to prevent recurrence of the same or similar nonconformance.

ROOT CAUSE ANALYSIS -

Investigation to determine the fundamental deficiency that resulted in

a nonconformity.

SERVICE

– The result of at least one activity necessarily performed at the interface between the

supplier and the customer and that is generally intangible. Provision of a service can involve: 1)
Activity performed on a customer-supplied tangible product, 2) Activity performed on a customer-
supplied intangible product, 3) Delivery of an intangible product, 4) Creation of ambience for the
customer [ISO 9000:2008 - 3.4.2 Note 2].

SPECIFICATION –

Document

stating

requirements

[ISO 9000:2008 - 3.7.3].

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SUPPLIER

–

Organization

or person that provides a

product

[ISO 9000:2008 - 3.3.6].

SYSTEM -

Set of interrelated or interacting elements [ISO 9000:2008 - 3.2.1]

TEST –

Determination of one or more

characteristics

according to a

procedure

[ISO 9000:2008 -

3.8.3].

TOP MANAGEMENT

– Person or group of people who directs and controls an

organization

at the

highest level [ISO 9000:2008 - 3.2.7].

TRACEABILITY -

Ability to trace the history, application, or location of that which is under

consideration [ISO 9000:2008 - 3.5.4].

VALIDATION

– Confirmation, through the provision of

objective evidence

, that the

requirements

for

a specific intended use or application have been fulfilled [ISO 9000:2008 - 3.8.5].

VERIFICATION –

Confirmation, through the provision of

objective evidence

, that specified

requirements

have been fulfilled [ISO 9000:2008 - 3.8.4].

WORK ENVIRONMENT

- Set of conditions under which work is performed (Note: Conditions

include physical, social, psychological and environmental factors (temperature, recognition schemes,
ergonomics and atmospheric composition)) [ISO 9000:2008 - 3.3.4]

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Revision Section

Detail

Effective

Date

1.0

All

Initial Issue of the 9001:2000 transition revision to the
QSM

08/01/03

2.0

B,G,H,J Section B, Para 1.0 : removed calibration exclusion of

element 7.6.

Section B, para 4.2 & 4.5: revised 4.2.1, added 4.2.2, 4.2.3,
4.2.4, 4.5.2 (4.1) (5.4.1).

Section G, para 4.2: revised 4.2.3.6 .

Section H, para 4.3: revised 4.3.4, added 4.3.5 (6.2.2).

Section J, para 4.1 and 4.2: revised 4.1.2 and 4.2.2.(7.2.1).

10/10/03

3.0

Section B, Para 4.2.2; Section H, Master Operation Flow
Chart

06/15/05

4.0.

D, J, P.

Section D, Para 4.2, revised 4.2.1

Section J, Para 4.1, revised 4.1.2

Section P, Para, 4.1, revised 4.1.3

01/09/06

5.0.

Section S, Para 4.2, revised 4.2.2

05/26/06

6.0

B, F, M,

Section B, Para 1.0, revised 1.1

Section B, Para 4.2, revised 4.2.2

Section F, Para 4.2, revised 4.2.1

Section F, Para 4.3, revised 4.3.1

Section M, Para 4.2, revised 4.2.1, deleted 4.2.2 & 4.2.3

Section N, Para, 1.0, revised 1.2

11/22/06

7.0

All, F

Initial Issue of the 9001:2008 and section F, Para 4.0,
revised 4.1

8/15/09